Front Desk Receptionist - San Francisco at Embarcadero
Four Seasons Hotels and Resorts · CA, US
2 days agoImpress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Desk Receptionist - San Francisco at Embarcadero role.
Rezi rewrites your resume against Four Seasons Hotels and Resorts's job description. Free.
Tailor your resume to this Front Desk Receptionist - San Francisco at Embarcadero role.
Rezi rewrites your resume against Four Seasons Hotels and Resorts's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Receptionist - San Francisco at Embarcadero posting at Four Seasons Hotels and Resorts — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Receptionist - San Francisco at Embarcadero posting at Four Seasons Hotels and Resorts — free, in seconds.
About the Role
Join the talented team at Four Seasons Hotel San Francisco at Embarcadero as a Front Desk Receptionist. This is a unique opportunity to be part of the world's leading luxury hotel company, working in an environment that pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation.
Responsibilities
- Check guests in efficiently and in a friendly manner, using the guest's name whenever possible.
- Assure guests are assigned their requested room type and the correct rate is charged.
- Arrange for luggage to be delivered to the guest room.
- Issue correct keys to the guest.
- Upsell guest rooms based on availability to maximize revenue.
- Check guests out at the end of their stay.
- Ascertain guest satisfaction, collect keys, post late charges, and present the bill to the guest.
- Settle bills accurately through credit card or cash transactions.
- Maintain a balanced bank assigned by the hotel.
- Make change, cash checks, and exchange foreign currency.
- Reconcile all transactions at the close of each shift.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Accommodate special requests whenever possible.
- Resolve customer complaints.
- Assist customers with inquiries regarding hotel services, hours of operation, key hotel personnel, in-house events, and directions.
- Respond to all guest requests accurately and in a timely manner.
- Interact with guests in person and by phone.
Requirements
- Previous luxury hotel front desk experience preferred.
- Excellent customer service and guest contact skills are required.
- Ability to quickly and positively establish rapport is required.
- Above average communication skills - both written and oral - are required.
- Ability to work in a high volume operation.
- Ability to multi-task and complete tasks by established deadlines.
- Ability to work a flexible schedule, including holidays and/or weekends.
Skills
- Customer service
- Guest contact
- Communication (written and oral)
- Upselling
- Cash handling
- Foreign currency exchange
- Problem-solving
- Multi-tasking
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Previous luxury hotel front desk experience preferred
Education Level
- Degree in hospitality or similar preferred
Salary/Compensations
- $38.00 per hour
Benefits
- Generous medical, dental & vision insurance plans
- 401k Retirement plan
- 8 weeks of New Parental Leave Pay
- Complimentary accommodation at other Four Seasons Hotels and Resorts
- Complimentary Employee Meals
- Paid holidays, vacation & sick days
About the Company
- Four Seasons is powered by its people, a collective of individuals who strive for improvement and treat each other with respect.
- The company focuses on creating amazing experiences for guests, residents, and partners through luxury with genuine heart.
- Four Seasons believes in recognizing familiar faces and welcoming new ones, treating everyone as they would wish to be treated.
- The company's purpose is to create lasting impressions through genuine connections.
- Four Seasons offers an opportunity to build a lifelong career with global potential and a sense of pride.
- The company is committed to maintaining high staff-to-guest ratios and believes attitude is as important as skill.
- Four Seasons hires motivated individuals and provides training to ensure superb performance in an environment where employees can flourish.
- The company culture breeds and rewards success.
Equal Opportunity
- Four Seasons is an Equal Opportunity, Affirmative Action employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- Information regarding EEOC is available via a link to https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal