Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Regional Facilities Manager role.

Rezi rewrites your resume against JLL's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Regional Facilities Manager posting at JLL — free, in seconds.

About the Role

We are seeking a Regional Facilities Manager for our Integrated Facilities Management business line. This role owns end-to-end facilities management delivery across a multi-site and multi-country portfolio, driving client satisfaction, operational excellence, and continuous improvement. The position is accountable for meeting all contractual obligations while advancing the strategic FM agenda for the account.

Responsibilities

Owns the senior client relationship across their portfolio, acting as the strategic interface between JLL and the Client's real estate leadership.
Holds full financial accountability for significant FM budgets across a major corporate portfolio.
Leads a large, multi-disciplinary team with end-to-end operational and financial ownership.
Operates within a complex matrix organisation, building and leveraging cross-functional partnerships.
Accountable for supplier governance and performance across their portfolio, ensuring contractual compliance and value realisation.
Champions FM technology adoption, AI-enabled solutions, and innovation to drive operational efficiency and differentiated service delivery.
Provides strategic leadership to a large team through direct reports, delivering FM operations and programs.
Drives succession planning, talent development, and organisational design.
Ensures robust development frameworks aligned to business objectives and individual career progression.
Serves as the senior JLL point of contact for the portfolio, owning service delivery outcomes and acting as the escalation point.
Accountable for contractual performance across all sites within the portfolio.
Engages directly with the Client's senior Real Estate & Facilities leadership to anticipate and resolve strategic and operational challenges.
Maintains deep insight into the Client's business strategy, translating evolving needs into service innovation and value creation.
Owns portfolio budget development and forecasting, ensuring accuracy and alignment to financial governance parameters.
Accountable for delivering agreed financial targets across their portfolio.
Identifies and converts commercial growth opportunities, cross-selling JLL services and developing new revenue streams.
Ensures contractual compliance across all service lines, proactively managing risk and change.
Drives KPI and SLA performance, using data to identify trends and implement corrective actions.
Governs strategic vendor relationships, benchmarks best practice, and drives implementation across their portfolio.
Identifies material service changes and leads the governance process with Procurement, Finance, and Account leadership.
Retains safety as the starting point in all operational delivery, providing regional EHS governance and oversight.
Ensures compliance with all statutory and contractual health, safety, and environmental obligations.
Sets and maintains the quality standard for all FM delivery across the portfolio.
Leverages technology platforms to drive performance visibility, reporting accuracy, and data-led decision-making.
Ensures SOPs and operational processes remain fit for purpose; drives continuous improvement and standardisation.
Leads the delivery of initiatives, programmes, and transformation projects.
Drives client-specific initiatives including cost optimisation, benchmarking, and best-practice adoption.
Delivers quality and insightful reporting to the Account Director and Client stakeholders.
Owns Business Continuity Planning across their portfolio, ensuring alignment with Client requirements and contractual obligations.
Regular travel across their portfolio and occasional regional travel required.

Requirements

10+ years in facilities management with at least 5 years in a senior/director-level multi-site leadership role.
Track record of managing large, complex FM portfolios.
Proven expertise across hard and soft FM services, with strong client-facing operational leadership.
Demonstrated ability to navigate complex stakeholder environments, balancing client and firm interests with commercial acumen and political awareness.
Strong technical literacy with the ability to connect engineering and operational detail to commercial outcomes.
Relentless focus on operational excellence, continuous improvement, and performance culture.
Strategic thinker with proven ability to solve complex, ambiguous problems and deliver long-term, scalable solutions.
Exceptional organisational capability; able to prioritise across competing demands and drive execution at pace.
Outstanding communicator; confident presenting to senior stakeholders in English.
Thrives in fast-paced, ambiguous environments; resilient under pressure.

Skills

Facilities Management
Integrated Facility Management
Client Relationship Management
Operational Excellence
Continuous Improvement
Financial Management
Budget Development
Forecasting
Supplier Governance
Performance Management
Technology Adoption
AI-enabled Solutions
Team Leadership
Talent Development
Succession Planning
Contract Management
KPI and SLA Performance
Vendor Management
Health and Safety
Environmental Compliance
Quality Management
Business Continuity Planning
Project Management
Cost Optimisation
Benchmarking
Reporting
Data Analysis
Problem Solving
Strategic Thinking
Organisational Skills
Communication Skills
Stakeholder Management

Location

London, GBR

Work Type

On-site

Experience Level

Senior/Director-level

Education Level

Degree-qualified (Facilities Management, Engineering, Business, or related discipline)
Professional accreditation (e.g., IFMA, IWFM, RICS) preferred

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We’re JLL. We’re a professional services and investment management firm specializing in real estate.
We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
If you’re looking to step up your career, JLL is the perfect professional home.
At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives.
You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best.
We’re focused on opportunity and want to help you make the most of yours.
Achieve your ambitions – join us at JLL!

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.