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About the Role
As a Bilingual Quality Assurance Analyst at TELUS Health, you'll ensure the quality and reliability of our health technology solutions within an Agile development environment. You will analyze technical documents, design test strategies, execute testing, and collaborate with cross-functional teams to identify and resolve issues. You will contribute to the full software testing lifecycle, mentor junior team members, and support the delivery of critical applications used by thousands across North America.
Responsibilities
- Communicate with Functional Leads, Business Analysts, Solution Designers, and Developers to gain clear understanding of testing scope
- Analyze technical documents to identify high-level test scenarios and develop comprehensive test cases
- Apply structured testing techniques to create positive and negative test cases with expected results and test data
- Maintain and update test suites based on new or changed functionalities
- Prioritize and execute manual test scripts with precision and attention to detail
- Report defects, follow up on resolution within established timeframes, and perform retesting
- Work closely with QA Leads to report testing progress and raise flags on potential risks to deadlines or quality
- Support and peer-review tasks of other QA resources, particularly those with less experience
- Provide client support and training when required
- Deliver all QA-related tasks according to defined standards and procedures in a timely manner
- Collaborate with cross-functional teams in Agile ceremonies on stable, long-term projects that impact healthcare technology
Requirements
- Bilingual proficiency (English and French) - excellent written and oral communication skills
- University degree in computer science, mathematics, or related discipline
- Minimum 2 years of relevant Quality Assurance experience
- Detail-oriented mindset with strong analytical skills
- Ability to put yourself in clients' shoes and understand external customer requirements from a testing perspective
- Curious, disciplined, and creative approach to problem-solving
- Ability to use concepts and data to approach problems in a structured manner
- Clear and constructive communication skills with both technical and non-technical stakeholders
- Ability to think from users' perspective
- Commitment to learning and professional growth
- Ability to work effectively in a remote/hybrid environment
- Availability to travel within Canada
- Experience in pension plan administration or financial services industry (Asset)
- Experience using Azure DevOps (ADO) for test management and defect tracking (Asset)
- Experience with Selenium and Java (Asset)
- Intermediate knowledge of English is required for interaction with external and internal parties and for using IT tools with English interfaces
- Personnel Security Screening conducted through the Government of Canada may be required for Data Center roles
Skills
- Quality Assurance
- Agile methodologies
- Test strategy design
- Test case development
- Manual testing
- Defect reporting and tracking
- Cross-functional collaboration
- Client support
- Training
- Azure DevOps (ADO)
- Selenium
- Java
Location
- Remote
- Hybrid
- Canada
Work Type
- Remote
- Hybrid
- Full-time
Experience Level
- Minimum 2 years of relevant Quality Assurance experience
Education Level
- University degree in computer science, mathematics, or related discipline
Salary/Compensations
- 48,300.00 - 69,000.00 - 89,700.00 CAD Annual
Benefits
- Full TELUS Health benefits package
- Pension plan with employer contribution
- Paid vacation
- Wellness days
- Performance bonus opportunities
- Excellent leadership and mentorship opportunities
- Collaborative team environment
- Professional development
- Flexible schedule supporting work-life balance
- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Generous company matched pension
- Opportunity to give back to communities
- Learning & development opportunities
About the Company
- TELUS Health is empowering every person to live their healthiest life by leveraging leading edge technology and focusing on the uniqueness of each individual to create the future of health.
- As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
- We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good.
- We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
Equal Opportunity
- TELUS is proud to foster an inclusive culture that embraces diversity.
- We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
- We offer accommodation for applicants with disabilities, as required, during the recruitment process.