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About the Role
Patterson Companies, Inc. is seeking a motivated individual with a strong mechanical aptitude to join our Dental Service team. This is an opportunity to work alongside the best in the dental industry to provide first-class customer service while learning how to install and repair a variety of dental equipment including computer-related items. As employees develop their basic install and basic repair skills, they have growth opportunities with Patterson!
Responsibilities
- Install and/or repair dental equipment, including removing, modifying, repairing, and installing various dental equipment.
- Follow checklists to ensure all critical parts are examined.
- Demonstrate knowledge of installation procedures and jobsite protocol.
- Apply manufacturer and Patterson guidelines, OSHA, and other applicable laws and regulations related to asepsis.
- Provide customer support through timely and professional responses.
- Build and maintain customer relationships through follow-up and courteous interactions.
- Understand and convey information to customers, listening attentively and asking questions when necessary.
- Explain technical aspects of technology to a non-technical audience using general terminology.
- Demonstrate a commitment and desire to work with a sense of urgency and persistence.
- Anticipate problems and customer needs, going beyond training to find answers.
- Establish and maintain productive, mutually beneficial relationships with customers, vendors, and colleagues.
- Respond to difficult situations and demanding people, delivering negative information in a way that enhances relationships.
- Determine parts, supplies, or tools needed to complete service requests.
- Manage vehicle inventory and restock as necessary.
- Maintain a quality driving record and represent Patterson Dental while driving a company vehicle.
- Schedule proper vehicle maintenance regularly to ensure a safe fleet.
Requirements
- High school diploma or equivalent.
- Mechanical aptitude required.
- Possesses strong work ethic and takes ownership of both company and customers goals/objectives.
- Focused on understanding, meeting, and exceeding customer expectations.
- Ability to thrive in a fast-paced environment.
- Requires basic computer skills and/or ability to use smart phone/tablet.
- Strong verbal and written communication skills.
- Valid driver’s license along with good driving record.
- Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required.
- Excellent organization and problem-solving skills.
- Knowledge of Microsoft Outlook, Excel and Teams is helpful.
- Must be able to remain in a stationary or driving position up to 100% per day.
- Must be able to lift boxes and dental supplies up to 1-25 pounds up to 75% per day.
- Must position oneself to install/maintain dental equipment, including under equipment or cabinets up to 50% per day.
- Must be able to reach at shoulder level and reach at waist level up to 25% per day.
- Must be able to move or lift dental equipment and supplies weighing up 26-49 pounds up to 10% per day.
- Must be able to move dental equipment weighing up to 50 pounds into place less than 5% per day.
- Must be able to climb steps and/or ladders less than 5% per day.
Skills
- Mechanical aptitude
- Customer service
- Communication
- Work ethic
- Problem solving
- Interpersonal skills
- Inventory management
- Personal/Vehicle safety
Location
- Customer locations
Work Type
- Full-time
- Travel to customer sites
Experience Level
- Entry-level
Education Level
- High school diploma or equivalent
- Trade school training (desirable)
Salary/Compensations
- $20.91 - $27.16
Benefits
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- LifeWorks (Employee Assistance Program)
- Patterson Perks Program
About the Company
- Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets.
- We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
- Join a company that is Passionate, Focused, Always Advancing, and People-First.
Equal Opportunity
- Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.