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About the Role
Based from LG’s Canadian Head Office, this role supports inbound calls from Authorized LG Service Centers by providing professional training and technical support over multiple media. The position supports LG’s strategic plan to provide high-quality in-home repair for customers while consistently improving the speed of repair.
Responsibilities
- Handling inbound call volume from Authorized Service Providers at a national level
- Delivering high level of technical expertise to resolve problems in the field
- Reviewing and approving Return Authorization requests from authorized Service Providers
- Documenting and reporting field quality issues to HQ representative
- Providing technical support internally to different Business Units
- Testing / troubleshooting problem equipment in our Technical Support lab
- Supporting Parts inquiries from our Authorized Service Providers
- Article / video creation for publication on LG systems
- Manage / Update Service Channel Policy and KPI
- Account Management
- Handling Field Service Issues
- Training our Service Channel
- Adhering to all applicable Health and Safety regulations
- Additional duties as assigned
Requirements
- Minimum 5 years of experience servicing HVAC products including heat pumps
- Ability to read wiring diagrams
- Intermediate knowledge of Microsoft Office applications
- Excellent communication skills (both verbal and written)
- Required to have and maintain a valid driver’s license with a clear Driver’s Abstract at all times
- Must have a High School diploma or equivalent and/or a Skilled Trade Certificate
- Must possess eagerness and passion to continually learn and evolve new technical skills
- Some travel may be required
- Obtain any work permits/visas or other authorizations which may be required to legally work in Canada prior to commencing employment
Skills
- Teaching experience would be an asset
- Refrigeration License 313D, minimum G2 (Gas Fitter 2 License) are a definite asset
- Ability to communicate in French (verbal and written) is an asset
Location
- North York Office - 20 Norelco Drive, North York, ON M9L 2X6
Work Type
- Full-Time
- Permanent
- Hybrid: 4 Days per Week On-Site
Education Level
- High School diploma or equivalent
- Skilled Trade Certificate
Salary/Compensations
- $70,000-80,000
Benefits
- Competitive salary
- Excellent benefits
About the Company
- At LG, we create Innovation for a Better Life.
- We design products and services that make life better, easier, and more enjoyable.
- LG is committed not only to enriching the lives of our customers, but also to create rewarding experiences for our employees.
- We offer meaningful challenges, continuous learning opportunities, and a workplace culture that recognizes collaboration and rewards excellence.
- Across our global network, LG employees share a common mission: to bring the Life’s Good promise to our customers by creating a better life for people, and a better future for our planet through our smart life solutions.
- Our relentless drive for innovation, combined with our culture of challenge and change, enables us to lead in today’s dynamic market.
- At LG, Life’s Good.
Equal Opportunity
- LG Electronics Canada, Inc. is strongly committed to diversity and inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success.
- As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
- LG Electronics Canada, Inc., will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform LG’s Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes.