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About the Role
The General Manager (GM) is responsible for leading through Ulta Beauty’s mission, vision, and values to develop a high-performing team that consistently delivers top-line sales growth for the store. This leader drives the store’s business through a focus on performance, people, and process, and is accountable for all aspects of managing a single retail store, inclusive of the salon.
Responsibilities
- Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty, payroll, omni-channel, and retail shrink.
- Drive company profitability through operational excellence, top-line sales growth, and expense control.
- Leverage store forecast and payroll budgets to support store scheduling needs to maximize productivity and achieve sales and payroll goals.
- Address issues identified by financial and operational reporting, store visits, and audit results.
- Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Stay informed regarding new and existing industry trends, products, and services and be knowledgeable about their ingredients and benefits.
- Maintain prompt, regular attendance and hold all store associates accountable to the Ulta Beauty attendance policy.
- Attract, hire, and retain a diverse team of top talent, and address staffing needs and open positions.
- Address policy violations with appropriate corrective action in accordance with Ulta Beauty’s policies and procedures.
- Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, communication, and prioritization.
- Create an inclusive environment that inspires and encourages the growth and engagement of associates.
- Lead all aspects of manager and associate development including training, feedback, coaching, performance reviews, succession planning, and individual development plans.
- Ensure direct reports regularly participate in ongoing training to enable continuous professional development and drive sales performance.
- Model a culture of open communication by sharing enterprise strategy and creating goals aligned with Ulta Beauty’s goals.
- Promote a culture of teamwork by working alongside the management team, establishing priorities, and providing clear direction.
- Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience.
- Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
- Adhere to and enforce Ulta Beauty’s dress code.
- Use the company’s scheduling tool to schedule associates to provide an exceptional guest experience, reduce loss, and execute company directives.
- Use the company’s task management tool to prioritize store workload execution and ensure compliance.
- Protect company assets and minimize loss by ensuring all store standards and operating procedures are met.
- Execute day-to-day inventory control processes and complete theft reporting as necessary.
- Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring task execution.
- Utilize company programs, tools, and resources to drive store improvements.
- Regularly communicate with and provide feedback to field leadership on business trends, operational challenges, merchandise needs, and competitive landscape.
Requirements
- 3-5+ years of fast-paced, retail management or other relevant work experience
- Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
- Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives
- Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing team
- Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
- Excellent written and verbal communication
- Strong collaboration and interpersonal skills
- Strong organizational skills to manage multiple tasks
- Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
- Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
- Must be available to close the store at least once per week
- Attend corporate business meetings and conferences, including overnight stays, and interstate travel
- Maintain valid identification for airline travel
Skills
- Financial management
- Retail management
- Leadership management
- Basic technology proficiency (POS system, Microsoft Office, Apple devices)
- Written and verbal communication
- Collaboration
- Interpersonal skills
- Organizational skills
- Adaptability
- Problem-solving
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3-5+ years of retail management experience
Education Level
- Bachelor’s degree preferred
Salary/Compensations
- $79,040.00 - $107,640.00 / Year
- Opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan.
Benefits
- Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
- Part-time positions are eligible for dental, vision, life, and disability benefits.
About the Company
- Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services.
- Ulta Beauty brings possibilities to life through the power of beauty each and every day in its stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label.
- Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
Equal Opportunity
- We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.