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About the Role
We are looking for a strategic, hands-on Customer Success Manager to drive adoption, retention, and growth for our clients. You will build lasting partnerships and help shape our Customer Success strategy in the US. This role offers significant ownership and impact in a fast-growing SaaS scale-up.
Responsibilities
- Manage the complete customer lifecycle, ensuring successful product/service delivery, adoption, expansion, and renewal.
- Prioritize customer engagement to strengthen relationships.
- Drive revenue growth by identifying upselling and cross-selling opportunities.
- Utilize data analysis and value-driven discussions to enhance adoption and maximize revenue.
- Communicate effectively across multiple departments and customers.
- Adapt approach and solutions based on differing client needs.
- Provide excellent customer service in a fast-paced environment.
Requirements
- Bachelor's or Master's degree, or equivalent experience.
- 4+ years of experience in a client-facing role managing complex accounts, preferably in SaaS.
- Previous sales experience with a commercial drive.
- Strong problem-solving abilities and analytical mindset.
- Proficiency in PowerPoint and Excel.
- Exceptional attention to detail.
- Experience in data analysis and interpretation.
- Excellent English communication skills (written and verbal) at a business-professional level.
- Experience using CRM systems; HubSpot experience is a plus.
- Ability to present to Executives and Key Decision-makers.
- Ambitious, entrepreneurial & digital mindset.
- Ability to work effectively and autonomously in an ever-changing start-up environment.
- Supportive of hybrid working policy.
Skills
- Customer Success Management
- Client Relationship Management
- SaaS
- Sales
- Problem-Solving
- Data Analysis
- PowerPoint
- Excel
- CRM
- HubSpot
Location
- US
- New York
Work Type
- Hybrid
- Remote
- Onsite
Experience Level
- 4+ years
Education Level
- Bachelor's Degree
- Master's Degree
Salary/Compensations
- $80,000—$105,000 USD
Benefits
- 25 days of paid vacation
- 401(k) with competitive support
- Flexible work setups
- Flexible hybrid work environment
- Top-notch tools and equipment
- Opportunities for growth
About the Company
- Workwize is an automated SaaS platform simplifying hardware deployment, management, and retrieval for IT teams globally, serving over 50,000 users and 120,000 devices.
- We solve hybrid work challenges like laptop deliveries, returns, and equipment tracking.
- LinkedIn recognized Workwize as one of the Top 10 Startups for 2025 in the Netherlands.
- We foster a vibrant, entrepreneurial culture with opportunities for growth.
- Our team is rapidly growing, ambitious, and diverse, comprising entrepreneurs, operational specialists, developers, and sales experts.
Equal Opportunity
- We are looking forward to meeting you and discover if there is a match with the Workwize team!