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About the Role
DC Byte is seeking a driven and commercially focused Account Manager to own the commercial relationship across a portfolio of customers, focusing on renewals, account growth, and long-term strategic relationships. This role involves collaborating with internal teams to understand customer priorities, identify commercial opportunities, and mitigate retention risks.
Responsibilities
- Own the commercial relationship across your portfolio, acting as the lead contact for renewals, growth and strategic account discussions.
- Take responsibility for the whole renewal process, ensuring contracts are renewed on time and addressing commercial or relationship risks early.
- Identify and develop upsell and cross-sell opportunities, including additional users, wider team adoption, new products and broader use cases.
- Build strong relationships with key stakeholders and decision-makers, developing a clear understanding of each customer’s priorities, budgets and strategic objectives.
- Create and execute account plans for key customers, identifying retention risks, growth opportunities and the actions required to strengthen the relationship.
- Work closely with Customer Success, using insight from platform usage, customer health, satisfaction and day-to-day interactions to inform commercial strategy.
- Act on qualified commercial opportunities identified by Customer Success and other internal teams, progressing them through to close.
- Lead conversations with customers where there is material renewal risk, dissatisfaction or a strategically important commercial issue.
- Maintain accurate customer, renewal and opportunity information in HubSpot, supporting reliable forecasting and effective portfolio management.
- Represent the voice of the customer internally, sharing commercial insight with Product, Research and other teams to strengthen DC Byte’s proposition and long-term customer relationships.
Requirements
- Experienced in Account Management, Customer Success, Sales or a closely related commercial role within a B2B subscription business.
- Familiar with the data centre industry or an adjacent sector such as digital infrastructure, telecoms, real estate data, market intelligence or SaaS; direct data centre experience would be an advantage.
- Experienced in owning client renewals, retention and ARR growth.
- A strong relationship builder who can develop credibility with both day-to-day users and senior decision-makers.
- Commercially minded and confident identifying upsell, cross-sell and wider account-development opportunities.
- Able to understand customer objectives and translate them into a clear commercial account strategy.
- Confident managing renewal conversations, including negotiating commercials and addressing retention risk.
- Comfortable using CRM and customer data to manage pipelines, forecast accurately and prioritise activity; experience with HubSpot is an advantage.
- Highly organised, proactive and accountable, with the ability to manage a portfolio of customers and multiple commercial priorities.
- Collaborative and able to work effectively with Customer Success, Sales, Research and Product teams.
Skills
- Account Management
- Customer Success
- Sales
- B2B subscription business
- Data centre industry
- Digital infrastructure
- Telecoms
- Real estate data
- Market intelligence
- SaaS
- CRM
- HubSpot
- Relationship building
- Commercial strategy
- Negotiation
- Forecasting
- Pipeline management
Location
- Office based (with remote options)
Work Type
- Full-time
- Hybrid
- Remote (up to one month per year)
Experience Level
- Experienced
Benefits
- 25-29 days annual leave (excluding bank holidays)
- Christmas Week closure
- Enhanced workplace pension with NEST (company matched contributions up to 5%)
- Private health insurance with Vitality
- Generous anniversary rewards (career coaching, vouchers, holiday stipend)
- Up to one month working remotely per year
- £150 stipend towards home working setup
- Access to the Government Cycle Scheme
- Free coffee, tea, fruits, and snacks in the office
About the Company
- DC Byte is the leading provider of market data, research, and intelligence for the global data centre sector.
- Their technology-led platform empowers key players designing and developing digital infrastructure to make high-stakes, multi-billion-dollar investment and strategy decisions.
- They deliver accurate, real-time, and unbiased insights into colocation and self-build enterprise assets worldwide, supporting developers, investors, and operators, including the world’s largest hyperscalers.