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About the Role
Attend to arriving and departing guests, ensuring Crescent Hotels & Resorts and Marriott brand high standards are met.
Responsibilities
- Greet guests and complete the registration process, including inputting and retrieving computer information, confirming guest details and room rates, selecting rooms, coding keys, promoting marketing programs, and providing welcome packets.
- Assist guests with check-out, ensuring accurate accounting of rooms and services, using the point-of-sale system, handling payments, processing credit/debit cards, accepting various payment forms, converting foreign currency, making change, and processing gift certificates.
- Demonstrate thorough knowledge of hotel information, including room types, rates, packages, promotions, local area, and general product knowledge, and answer guest questions.
- Utilize up-selling techniques to promote hotel services and facilities and maximize room occupancy.
- Respond to guest inquiries and requests, resolving issues in a timely, friendly, and efficient manner.
- Handle guest complaints, conduct research, and negotiate solutions for guest satisfaction.
- Receive, input, retrieve, and relay messages to guests.
Requirements
- Possess a self-starting personality with an even disposition.
- Maintain a professional appearance and manner at all times.
- Communicate well with guests.
- Willing to pitch-in and help co-workers and be a team player.
- Adaptable to changes in work area and hotel procedures.
- Willingness to learn new skills and/or improve existing ones.
- Ability to solve routine problems that occur on the job.
- Ask for help whenever unsure how to do something.
- Understand and believe that every Crescent associate is a guest relations ambassador.
- Flexible availability required.
- Must be available to work weekends.
- Customer service experience is preferred.
- Hotel experience is preferred.
Skills
- Customer service
- Hotel operations
- Communication
- Problem-solving
- Up-selling
Location
- Syracuse
Work Type
- Part-Time
Experience Level
- Preferred customer service experience
- Preferred hotel experience
Benefits
- Highly competitive wages
- Exceptional benefit plan for eligible associates & family members
- 401K matching program for eligible associates
- Flexible scheduling
- Discounts with Crescent managed properties in North America for associates & family members
- Additional hotel discounts with Marriott International brand hotels
- Free Parking
- Free Meal during shift
- Quarterly employee appreciation events
About the Company
- Crescent Hotels & Resorts strives to create a great place to work where associates at all levels are respected for their differences.
- Dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
- Examines own beliefs and behaviors to create change through training, recruiting, and promoting diverse talent.