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About the Role
Performs tasks related to the repair of a variety of client products, including basic and moderately complex troubleshooting for desktops and laptops. May support Desk Side applications and infrastructure, interacting directly with clients to address technical issues.
Responsibilities
- Provide customer support for designated equipment
- Answer client questions in a professional manner
- Accept and deliver all service calls assigned within the established service level agreement
- Meet established customer service satisfaction criteria
- Complete all administrative tasks associated with each call
- Complete real-time reporting of all calls
- Follow various established policies, guidelines, and documents
- Ensure control of assets and inventory
- Report all activity in an accurate and timely manner
- Understand and adhere to all Safety policies and guidelines
- Other duties may be assigned to meet business needs
Requirements
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware
- Valid Driver’s License and reliable transportation with valid registration and adequate insurance
- Ability to drive to client locations
- Ability to drive long distances, and occasional overnight assignments within other geographies
- Ability to lift and or move various computer equipment up to 50 lbs
- Must own a basic repair tool kit
Skills
- Ability to communicate regarding technical issues with clients
Work Type
- Full-time
Experience Level
- 0-2 years of relevant experience
Education Level
- Technical school certification or equivalent
Salary/Compensations
- $17.00/hr
- Additional incentive for each call closed
About the Company
- Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients.
- Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.