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About the Role
The Senior Installation Manager serves as the operational lead responsible for driving end-to-end post-sale implementations for new and renewal business. This role takes direct ownership of key client management and setup platforms—including Overwrite and Mercury—while overseeing the entire installation lifecycle. The Lead Installation Manager will lead complex account setups, optimize operational processes, and serve as the primary subject matter expert (SME) across all installation workflows.
Responsibilities
- Serve as System Lead for Overwrite & Mercury, taking ownership of group setup, structural configuration, contact assignments, and workflow tracking.
- Drive automation efforts and improvements utilizing Curative AI agents.
- Ensure accurate entry of all group information, broker/producer assignments, and contract details.
- Monitor Ironclad agreement workflows and ensure all legal, stop-loss, and ACH documentation are completed prior to final installation handoff.
- Lead discovery sessions to gather complete client requirements and establish clear onboarding milestones for complex, mid-market, or high-touch accounts.
- Partner closely with Account Executives (AEs) throughout implementation, ensuring alignment between AE sales agreements and back-end installation execution.
- Drive enrollment execution across ENav and EDI integrations, acting as the main technical contact for setup issues.
- Coordinate with Legal, Member Services, Care Navigation, and Medical Management to resolve high-priority onboarding issues.
- Nurture long-term, high-trust relationships with internal teams, brokers, and external group representatives.
- Act as the definitive SME for installation SOPs.
- Identify gaps in current installation workflows, refining HelpScout macros, tracking spreadsheets, and team templates to boost efficiency.
Requirements
- 5+ years of experience in Health Plan Implementation, Group Onboarding, Account Management, or Health Plan Sales.
- Prior experience leading operational workflows or managing client setup systems.
- Deep working knowledge of CRM/implementation platforms, enrollment platforms (ENav, EDI), Microsoft Office Suite, Google Workspace, and HelpScout.
- In-depth understanding of commercial health plan benefit design and TPA network structures.
- Superior verbal and written communication skills with strong diplomacy when managing high-stakes escalation calls with brokers and executive leadership.
- Proven ability to manage multiple competing deadlines in a high-growth, fast-paced environment.
- Fluent in spoken and written English.
Skills
- Overwrite
- Mercury
- Curative AI agents
- Ironclad agreement workflows
- ENav
- EDI
- HelpScout
- Microsoft Office Suite
- Google Workspace
- Commercial health plan benefit design
- TPA network structures
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- Senior
- 5+ years
Benefits
- Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
- $0 copays and $0 deductibles (with completion of our Baseline Visit)
- Preventive and primary care built in
- Mental health support
- One-on-one care navigation
- Chronic condition programs (diabetes, weight, hypertension)
- Maternity and family planning support
- 24/7/365 Curative Telehealth
- Pharmacy benefits
- Comprehensive dental and vision coverage
- Employer-provided life and disability coverage with additional supplemental options
- Flexible spending accounts
- Generous PTO policy plus 11 paid annual company holidays
- 401K for full-time employees
- Generous Up to 8–12 weeks paid parental leave, based on role eligibility.
About the Company
- Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent $150M in Series B funding and valuation at $1.275B, Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce.
- Our north star guides everything we do: healthcare only works when people can actually use it. That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team.
- If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We’re growing fast and looking for teammates who want to help transform health insurance for the better.