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About the Role
The Solutions Marketing team positions Fin to win in the market through compelling messaging, content, audience understanding, and field activation. The Director of Solutions will manage a team of solution marketers that will fundamentally help our revenue teams to be more effective and grow Fin ARR. This is a strategic role in the company, working directly with the senior leadership team.
Responsibilities
- Partnering with the product marketing team and product and marketing executives on the company messaging, including how we articulate our differentiators to various audiences.
- Understanding buyer needs for prioritized industries and tailoring messaging and content to win in those industries.
- Positioning Fin for enterprise audiences and supporting enterprise & ABM campaigns and sales cycles.
- Building and managing a customer intelligence program to ensure the field is confident and prepared to win competitive deals.
- Working closely with Product Marketing and Enablement teams to equip the field with company, product, and competitive knowledge.
- Supporting demand gen campaigns and sales plays with strategy, messaging, and content.
Requirements
- 8+ years in product marketing or solutions marketing at a B2B SaaS company.
- 4+ years as a manager leading product or solution marketers.
- Experience in B2B SaaS and, ideally, AI-native or AI-centric companies.
- A track record of success across organizations.
- Proof of eligibility to work in the United States is required.
Skills
- Excellent written communication skills and strong editorial judgment.
- Ability to dispense with jargon and corporate speak to create simple yet compelling content.
- Product forward approach, enjoying working with products and technology.
- AI-forward in work, actively using AI tools like Claude Cowork and Claude Code.
- AI-forward in interests, understanding current trends and technology shifts in detail.
Location
- San Francisco Bay Area
Work Type
- Hybrid
Experience Level
- 8+ years
- 4+ years as a manager
Salary/Compensations
- $285,000 - $305,000
Benefits
- Corporate bonus program
- Sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Support for health and wellbeing
- Support for family
- Support for time away from work
- Support for financial future
About the Company
- Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
- Fin's AI Agent is the highest-performing AI Customer Agent on the market, enabling businesses to deliver impeccable, always-on customer support across the customer journey.
- Fin resolves complex customer issues end-to-end across every channel with minimal set-up and integration.
- Fin can be combined with the natively integrated Intercom help desk.
- Salesforce is the #1 AI CRM, where humans with agents drive customer success.
- We're building the future of customer experience.
- Ambition meets action. Tech meets trust. Innovation is a way of life.
- We are looking for Trailblazers passionate about bettering business and the world through AI.
- Agentforce is the future of AI.
- We have a hybrid working policy, expecting employees in the office at least three days per week.
- We have a radically open and accepting culture, avoiding divisive subjects to foster a safe and cohesive work environment.
- Our policy is to not advocate on behalf of the company or our employees on any social or political topics.
- Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Equal Opportunity
- Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
- We believe in equality for all and strive to create a workplace that’s inclusive and free from discrimination.
- Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
- This policy applies to current and prospective employees, recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and all other employment-related decisions.
- Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit.
- Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.