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About the Role
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success. The Client Advisor will inspire clients by conveying passion for the brand, fashion and luxury products, demonstrating expertise in styling and selling.
Responsibilities
- Meet and exceed individual and store sales and other commercial KPIs
- Inspire clients through storytelling and passion for the brand, creating desire and love for Burberry with every client interaction
- Provide luxury service and demonstrate knowledge and expertise in product, fashion and styling
- Follow the Client journey to elevate the Client experience in the store
- Be efficient in following-up and delivering after-sales services to clients
- Contribute to the daily operations of the store, maintaining high luxury standards
- Follow company policies, guidelines, and procedures
- Use visual techniques to maintain visual standards according to Burberry guidelines
- Foster teamwork and a positive work climate
- Build meaningful relationships with Clients
- Work by appointment to provide a personalised service and build relationships with clients to promote loyalty and incremental purchases
- Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
- Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
Requirements
- Proven track record in delivering sales and exceeding targets
- Previous experience in Clientelling
- Strong product knowledge and good understanding of store retail operations
- Understanding of competitor products
- Experience in working as part of a team
- Fluent in local language; English proficiency is desirable
- Other language knowledge is desirable
- Demonstrates Confidence, Curiosity, Conviction, and Care
- Enjoys being part of a team
- Energetic, Pro-active and self-motivated
- Detail-oriented and creative with a passion for selling
- Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
- Results driven and commercial mindset
- Flexible, collaborative and adaptable approach to work
Skills
- Styling
- Selling
- Client engagement
- Clientelling
- Sales
- Product knowledge
- Visual merchandising
- Teamwork
- Communication skills
- Presentation skills
Location
- London
Work Type
- RETAIL OFFLINE
About the Company
- At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
- We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do.
- As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
Equal Opportunity
- Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.