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About the Role
The Customer Service Representative (CSR) is a learning-oriented, support-focused role within the Inside Sales organization. This position is responsible for performing essential administrative sales and customer support tasks while developing foundational knowledge of products, systems, and sales processes. The role supports the Inside Sales Teams through transactional execution and guided exposure to account-related activities, building readiness for future roles.
Responsibilities
- Process and execute customer orders and quotations in accordance with departmental procedures
- Handle incoming internal and external customer calls and inquiries
- Provide general customer service and sales support
- Maintain customer account data and sales databases with current and accurate customer requirements
- Liaise between customers and internal departments to support accurate and timely fulfillment
- Identify customer issues or constraints and escalate appropriately for resolution
- Assist with preparation of pricing review materials for management consideration
- Support documentation and follow-up related to customer contracts and agreements
- Assist with new customer account setup and administrative maintenance
- Follow up on samples, quotes, and web inquiries as directed to support opportunity development
- Provide limited, task-based operational support to Inside Sales teams as needed
- Participate in training, coaching, and development activities to build foundational understanding of systems, processes, and general product awareness
- Comply, understand, and support corporate safety initiatives to ensure a safe work environment
- Abide by Company’s Code of Conduct
Requirements
- High school diploma, GED, or international equivalent
- Associate degree OR 2+ years’ sales-related experience
- Proficient in MS Office (Word, Excel, Outlook)
- Experience with ERP/CRM related software preferred
- Strong verbal and written communication skills
- Customer-focused with strong attention to detail
- Organized and able to manage multiple priorities
- Ability to work in a deadline-driven environment
- Strong team player with a positive attitude and willingness to learn
- Must be a US Citizen or US Permanent Resident (green card holder) due to ITAR compliance
- Valid driver’s license and ability to drive for extended periods of time
- Occasional travel, some overnight, as required
Skills
- MS Office (Word, Excel, Outlook)
- ERP/CRM related software
- Verbal communication
- Written communication
- Customer focus
- Attention to detail
- Organization
- Time management
- Teamwork
- Positive attitude
- Willingness to learn
- Safety compliance
- Code of Conduct adherence
- Driving
Location
- US
Work Type
- Full-time
Experience Level
- 2+ years sales-related experience
Education Level
- High school diploma, GED, or international equivalent
- Associate degree
Salary/Compensations
- $21.15 - $25.50 per hour
About the Company
- Mini-Circuits designs, manufactures and distributes integrated circuits, modules, and sub-systems for high-performance radio frequency (RF) and microwave applications.
- With design, sales, and manufacturing locations in over 30 countries, Mini-Circuits’ products are used in a range of wired and wireless communications applications.
- Our products are also used in detection, measurement, and imaging applications, including military communication, guidance, and electronic countermeasure systems, commercial, scientific, military land, sea, and aircraft; automotive systems, medical systems, and industrial test equipment.
- Mini-Circuits sells its products to over 20,000 customers globally through our direct sales force, applications engineering staff, and sales representatives, as well as through our extensive website.
Equal Opportunity
- Mini-Circuits is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, familial status, gender identity, gender dysphoria, pregnancy-related condition, and domestic violence victim status or protected class characteristic, or any other protected characteristic as established by federal or state law.