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About the Role
The Outreach & Retention Specialist will engage in networking and outreach to promote program services and enrollment, provide counseling to clients to promote continuity of care and engagement in services, and monitor and support employment retention for clients placed upon program completion. This role is ideal for individuals seeking to enter the reentry workforce development sector and work alongside an interdisciplinary team.
Responsibilities
- Participate in networking and in-community outreach activities to raise awareness of program services and promote program enrollment.
- Develop referral relationships with community-based organizations, faith-based institutions and grassroot organizations in assigned catchment areas.
- Conduct initial screening assessments with individuals referred to the program.
- Facilitate program orientation and work readiness groups.
- Meet with clients assigned to caseload bi-weekly to provide retention support.
- Monitor client employment retention outcomes and provide individual vocational counseling sessions to promote long-term retention.
- Assist program leadership with developing and implementing client satisfaction and program evaluation surveys.
- Participate in quality improvement activities.
- Participate in case conferences as needed.
- Utilize motivational interviewing strategies and techniques.
- Engage in crisis intervention as needed.
- Utilize internal and external data systems to document program services and client engagement activities.
- Submit daily, weekly and monthly reports timely and accurately.
- Provide culturally competent services in accordance with Housing Works policies and practices.
- Promotes Housing Works core values consistently.
- Ability to work with clients with diverse clients with varying levels of service needs.
- Works collaboratively with other team members within the Justice Initiatives Department and cross-agency.
- Attend and participate staff meetings and trainings as scheduled.
- Responsiveness to emails, texts and phone calls.
- Adhere to remote workforce policies, procedures and protocols.
Requirements
- Minimum 1 year experience providing direct client service.
- Experience working with justice-involved or justice-impacted individuals.
- Strong written documentation and communication skills.
- Good problem-solving skills and ability to work autonomously.
- Microsoft Office Suite, particularly Excel, required.
- Ability to obtain and maintain DOC clearance.
- Experience utilizing EMR systems.
- Preferably bi-lingual in Spanish.
- Excellent written and oral communication skills.
- Excellent or proficient technical skills to perform tasks related to Microsoft Office, email and case management systems.
- Ability to work independently and collaboratively with the team.
- Dependability and reliability to arrive and depart timely for scheduled shift.
- Ability to frequently travel within the boroughs via public transportation.
Skills
- Microsoft Office Suite
- Excel
- EMR systems
- Motivational interviewing
- Crisis intervention
- Written documentation
- Communication skills
- Problem-solving skills
- Technical skills
Location
- New York City
Work Type
- Paid training program
- Remote workforce
Experience Level
- 1 year experience providing direct client service
Education Level
- Bachelor’s Degree preferred in social services, psychology, social work or other related field.
Salary/Compensations
- $25/hr - $28/hr commensurate with experience
Benefits
- Three comprehensive healthcare plans
- PTO accrual up to 30 days in the first year
- Educational benefit for tuition loan reimbursement, tuition costs, and textbooks
About the Company
- Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
- Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
- Other services include Health Home care management, behavioral health, and syringe exchange programs.
- Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
- Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.
Equal Opportunity
- Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
- Housing Works complies with applicable state and local laws governing nondiscrimination in employment.
- Housing Works also does not request prior salary information during the hiring process.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
- This position is included in a bargaining unit of Housing Works’ New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union (“RWDSU”).