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About the Role
London Business School is seeking an experienced and commercially minded Client Director to join their Executive Education team on the London campus. This senior client relationship role focuses on building, developing, and managing high-quality relationships with corporate clients, identifying opportunities, shaping solutions, and securing new business. The role involves managing existing clients and winning new ones, ensuring profitability and successful delivery.
Responsibilities
- Lead and develop a portfolio of existing clients, building substantial, profitable and enduring relationships.
- Define and execute strategic account development plans to expand client relationships and identify new opportunities.
- Work as part of the client team to ensure learning solutions are delivered to agreed budget, quality and timeframe expectations.
- Drive a world-class client service, regularly reviewing quality and ensuring service meets client and stakeholder expectations.
- Anticipate and respond to complex client and stakeholder issues, resolving issues swiftly and escalating where appropriate.
- Qualify and scope new opportunities, developing responses to proposals and maximising the School’s likelihood of winning.
- Lead or contribute to commercial strategy for proposals in partnership with Bid and Business Operations teams.
- Engage with target clients aligned to agreed Custom Solutions targets by geography and industry.
- Develop specific outreach plans to identify and convert new business opportunities.
- Develop deep understanding of London Business School’s offer and apply this knowledge to create effective client and stakeholder solutions.
- Own the pipeline for your area, ensuring accurate forecasting and continuous development of new opportunities.
- Lead negotiation of high-value and non-standard contracts and agreements with clients and stakeholders.
- Use insight into client needs, financial targets and the School’s offer to ensure appropriate terms are agreed and delivered.
- Achieve or exceed revenue targets and contribute to wider team performance.
Requirements
- Significant experience in consultative sales and developing solutions with demanding clients.
- Excellent communication skills and the ability to develop and maintain client relationships at senior levels.
- Strong negotiation, networking and influencing skills.
- The ability to manage multiple internal and external stakeholders and operate effectively with senior leaders.
- Experience of key account management and developing client relationships.
- Strong awareness of organisational activity, competitor schools and wider market context.
- The ability to scan the horizon, identify industry best practice and translate insight into future planning.
- Proven financial management skills and commercial acumen.
- Experience leading a team or operating in a senior leadership role.
- A collaborative, client-focused and solutions-oriented approach.
- Confidence working in a complex, matrix environment.
Location
- London
Work Type
- Hybrid
Experience Level
- Senior
Salary/Compensations
- Competitive Salary dependent upon experience
Benefits
- Generous annual leave of 27 days plus extra days between Christmas and New Year
- USS pension, 14.5% employer contribution
- Free onsite gym and swimming pool
- Amazing range of professional development to support your career path
- Enhanced cycle to work scheme
- Wellbeing offering to support your physical, mental and financial health
- Smart Working - hybrid approach designed to help you achieve a healthy work-life balance
- Core hours – 10:00-15:00
- Protected Time - a flexible, one-hour slot, within the working week dedicated to your learning and development, wellbeing, or focused, quiet work
About the Company
- London Business School is a global and vibrant business community based in three of the world’s most dynamic cities: London, Dubai and Riyadh.
- We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location.
Equal Opportunity
- We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.
- We are dedicated to creating an environment where everyone in our community feels they belong and thrive.
- This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard.
- Candidates needing sponsorship should assess their eligibility for a Certificate of Sponsorship by evaluating their circumstances against the relevant criteria before applying.