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About the Role

The Chief Administration Office (CAO) supports Client Facing Teams (CFT) by safeguarding client outcomes, enhancing productivity, and creating capacity for new business. The Lead Change Manager will lead adoption and organizational change delivery for strategic projects within the client-facing business, owning the adoption strategy for the Project Advice workstream to ensure alignment with strategic priorities and sustainable business value.

Responsibilities

• Lead CAO business-owned initiatives (regulatory, process, and strategy) with a client impact focus.
• Partner with the wider WME Business Change & Transformation team on enterprise technology projects, ensuring business representation and readiness standards compliance.
• Lead comprehensive change readiness planning and execution, including capability assessment, training coordination, and go-live change activities.
• Manage across multiple project workstreams; coordinate change activities and resolve dependencies and conflicts.
• Champion good project governance; ensure projects adhere to the RBC governance model and all required artifacts are used.
• Measure success through KPIs, risk reduction, efficiency gains, and client experience improvements.
• Identify business impacts affecting delivery feasibility by working with business and technical stakeholders and other areas of CAO.
• Track Project Risks, Issues, Actions, and Dependencies, ensuring all have resolution paths.
• Utilize appropriate methodologies, tools, and documentation (e.g., Agile/Waterfall).
• Ensure solutions are appropriate within the team.
• Support solution implementation through stakeholder communication, business testing involvement, and participation in business and technical readiness activities.

Requirements

• Proven track record leading adoption for transformation projects.
• Demonstrated success driving business value through adoption (benefits realization, user adoption targets).
• Experience in wealth management.
• Expert-level adoption planning and change impact assessment.
• Strategic thinking; able to see beyond immediate project to broader business implications.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Teams, SharePoint).
• Experience with project management tooling.
• RAID log management and risk tracking.

Skills

• Business Oriented
• Communication
• Group Problem Solving
• Long Term Planning
• Meeting Management
• Organizational Change Management
• Resource Coordination
• Results-Oriented
• Time Management
• Waterfall Model

Location

• 100 BISHOPSGATE:LONDON
• London
• United Kingdom

Work Type

• Full time
• Office-based with up to 1 day per week remote flexibility

Experience Level

• Lead

Education Level

• Professional qualifications (PMP, Agile, PRINCE2) are a plus.

Benefits

• A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Opportunities to work with the best in the field.
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• A world-class training program in financial services.

About the Company

• At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Equal Opportunity

• We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
• Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
• RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.