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About the Role
Mount Thor is seeking a hands-on infrastructure leader to build and operate the physical foundation of its compute platform, enabling Apple hardware (macOS and Apple Silicon) for AI workloads at datacenter scale.
Responsibilities
- Own the delivery and operation of Mount Thor’s data center footprint, taking new capacity from facility handoff through production readiness.
- Lead data hall fit-out and infrastructure deployment, coordinating rack layouts, power distribution, cooling, structured cabling, network handoffs, hardware installation, and commissioning.
- Serve as Mount Thor’s technical representative with colocation providers, contractors, electricians, cabling teams, carriers, equipment vendors, logistics partners, and remote-hands teams.
- Build the hardware deployment process from receiving through production handoff, establishing clear standards for inspection, staging, labeling, asset registration, installation, cabling, power-up, validation, and acceptance.
- Own day-two site operations, building strong processes for monitoring, maintenance, break-fix, spare parts, RMAs, inventory, capacity changes, and hardware retirement.
- Define and maintain operating procedures, including standard operating procedures, methods of procedure, emergency procedures, maintenance windows, change controls, escalation paths, and production handoffs.
- Lead the response to physical infrastructure incidents, coordinating on-site work, restoring service, completing root-cause analysis, and turning failures into lasting improvements.
- Track the health of each site by establishing clear metrics for capacity delivery, availability, deployment time, incident rate, repair time, vendor performance, inventory accuracy, and power and cooling headroom.
- Feed operational experience back into future designs to improve rack systems, fixtures, cabling, power, cooling, hardware serviceability, spares, and deployment methods.
- Build a repeatable operating model that can scale across sites, reducing manual work with clear systems, lightweight automation, and reliable source-of-truth data.
Requirements
- Brought new data center capacity from buildout or fit-out through commissioning and live production operation.
- Deep hands-on experience with racks, servers, network equipment, copper and fiber cabling, optics, power distribution, and hardware troubleshooting.
- Strong working knowledge of data center electrical and mechanical systems, including rack power, PDUs, UPS systems, generators, cooling systems, environmental controls, and capacity limits.
- Experience building and operating infrastructure in colocation, cloud, AI infrastructure, high-performance computing, or another mission-critical environment.
- Managed contractors, vendors, remote-hands teams, and facility partners, setting clear standards and holding partners accountable for quality, safety, schedule, and service levels.
- Owned hardware deployment and service workflows, including receiving, inventory, installation, validation, spare parts, repair, RMAs, and decommissioning.
- Strong operational judgment, utilizing change control, documented procedures, peer review, rollback plans, and clear escalation paths when working on live systems.
- Led complex incidents involving hardware, power, cooling, cabling, or facility systems.
- Written clear operating procedures, acceptance criteria, incident reports, and technical handoff documents.
- Willingness to work directly in data halls, travel regularly to Mount Thor sites, and participate in an on-call rotation.
Skills
- Apple Silicon
- macOS
- Data center operations
- Infrastructure deployment
- Hardware troubleshooting
- Electrical systems
- Mechanical systems
- Colocation
- Cloud computing
- AI infrastructure
- High-performance computing
- Vendor management
- Change control
- Incident management
- Operating procedures
- Apple Configurator
- DFU workflows
- Automated device recovery
- Mac hardware diagnostics
- DCIM
- CMMS
- Asset management
- Ticketing systems
- Data center capacity planning
- Data center fabrics
- Carrier circuits
- Cross-connects
- Multi-site connectivity
- Facility commissioning
- Integrated systems testing
- Critical-environment readiness reviews
Location
- Mount Thor sites
Work Type
- Onsite
- Travel required
- On-call rotation
Experience Level
- Hands-on infrastructure leader
About the Company
- Mount Thor makes Apple hardware (macOS and Apple Silicon) available and performant at datacenter scale for AI workloads.
- We take consumer hardware and build the infrastructure platform around it to enable consumption as elastic compute exposed through developer-friendly interfaces.
- Our customers use us to develop computer-use model capabilities, deploy long-running agents, and accelerate agentic engineering.