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About the Role

At Confluent Health and its affiliated brands, Care Coordinators are essential to clinic operations, setting the tone for the patient experience through organized, warm, and professional interactions. This fast-paced, multi-tasking role allows individuals to make a direct impact on patients and the clinical team by staying calm, following through, and taking ownership.

Responsibilities

Create a welcoming, professional first impression for patients, visitors, and referral sources
Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls
Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps
Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits
Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed
Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation

Requirements

Genuinely enjoys helping people, thrives in a busy environment, and takes ownership of work
High School Diploma or GED required
1+ year of experience in a customer-facing or patient-facing role (e.g., retail, hospitality, call center, medical reception)
Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
No prior medical experience required — comprehensive training is provided

Skills

Customer service
Patient interaction
Front desk operations
Scheduling
Insurance verification
Phone communication
Payment collection
HIPAA compliance
Basic computer proficiency
Organization
Detail-oriented

Location

1250 Waters Place, Tower 1 Suite 501 Bronx, New York 10461

Work Type

Full-time
40 hours per week

Experience Level

1+ year of experience in a customer-facing or patient-facing role

Education Level

High School Diploma or GED

Salary/Compensations

$19.00-$20.00 per hour

Benefits

Health, Dental, and Vision Insurance
Paid Time Off
Family Building and Parental Leave Benefits
401(k) with employer matching up to 4%
Structured onboarding with a 30/60/90-day development plan
Ongoing support from clinic leadership
Clear growth pathways
Collaborative team culture
Buddy system across clinic locations

About the Company

Confluent Health, LLC and its affiliates are committed to building a diverse and inclusive workforce.

Equal Opportunity

Equal opportunity employer
Do not discriminate based on race, color, religion, sex, sexual orientation, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, national origin, marital status, age, disability, veteran status, or other applicable legally protected characteristics.
Assistance or accommodation requests due to a disability can be directed to careers@goconfluent.com.