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About the Role
DXC Technology is seeking IT Support Technicians to deliver an enhanced digital workplace experience for thousands of users worldwide. This role involves ensuring the efficient running and maintenance of IT systems, resolving software and hardware issues, and providing user support and training.
Responsibilities
- Ensuring efficient running of and providing maintenance to various IT systems.
- Inspecting, prioritizing, and maintaining systems to the highest operational standards.
- Providing effective solutions for software and hardware issues.
- Responding to user inquiries and guiding users with simple, step-by-step how-to instructions.
- Recording technical issues and solutions in Knowledge Management System, updating knowledge articles with newer and relevant information.
- Enabling end users by providing training and education.
Requirements
- Two or more years of relevant experience.
- Fluency in German (C1) and English.
- Experience in handling ServiceNow tickets.
- Experience in assistance with Software deployment and with Software related issues (Standard & Non-Standard).
- Experience in support of Microsoft Windows and Apple operating system as well as Microsoft Office 365 suite.
- Experience in how-to assistance of End User assigned IT devices and software.
- Experience with Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.).
- Experience in Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement.
- Experience in Smart hands for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage.
- Experience in providing support for meeting room equipment (Audio and Video) as well as for Network cabling and port patching, Wi-Fi network, replacement of router, HUBS and Switches.
- Experience in Document management like Asset Management, Knowledge Management maintenance, Site Operations Manual, etc.
- Experience in Stock management (incoming & outgoing IT goods).
- Experience in End user training and education.
Skills
- ServiceNow
- Software deployment
- Software troubleshooting
- Microsoft Windows
- Apple operating system
- Microsoft Office 365
- End user device support
- Hardware support (Desktop & Laptop)
- Smart hands support
- Printer support
- Scanner support
- Server support
- Storage support
- Meeting room equipment support (Audio/Video)
- Network cabling
- Port patching
- Wi-Fi network support
- Router replacement
- HUB replacement
- Switch replacement
- Asset Management
- Knowledge Management
- Site Operations Manual
- Stock management
- End user training
Location
- Berlin, Germany
- Munich, Germany
Work Type
- Onsite
- Full-time
Experience Level
- Two or more years of relevant experience
About the Company
- DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
- Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
- At DXC Technology, we believe strong connections and community are key to our success.
- Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
- We’re committed to fostering an inclusive environment where everyone can thrive.
Equal Opportunity
- DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.