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About the Role

The Technical Services Manager (TSM) is responsible for managing high standards of operational services in Mechanical, Electrical, and public health (MEP) systems across the Standard Charter Bank portfolio, ensuring consistent, seamless, and efficient standards are met. This role ensures occupiers and visitors can focus on their core business.

Responsibilities

Manage the delivery of planned and reactive Hard FM services across all properties, with full responsibility for operational performance, Health & Safety, Human Resource Management, quality & compliance standards, and service level agreements to achieve targeted profitability.
Review and update site-specific policies and operational procedures (EOP, SOP) to align with the value framework and ensure consistency with ISO 9001 standards and client requirements.
Develop and implement operational best practices and working initiatives.
Ensure compliance with building regulations, statutory obligations, legislative requirements, and best working practices.
Contribute to the completion of individual buildings Activity Calendar and significant building events, such as Annual black building tests, M&E audits, actions, and document review.
Foster and develop a unique 'One Team' relationship between the management team, service partners, and stakeholders to create a seamless customer experience.
Manage and monitor operational performance, providing formal monthly performance monitoring reports.
Effectively manage allocated service partners and their contract performance, including key relationships, contract administration, and driving operational improvements.
Act as Responsible Person for Legionella (Water).
Develop a Contract Risk Register to manage and monitor operational and commercial risks.
Provide Out-of-Hours (OOH) availability for critical call-outs.
Produce high-quality technical reports to support position statements for breakdowns, client requests, or expenditure approvals.
Practice effective risk management, establishing controls, procedures, health and safety systems, and audits to ensure legislative compliance and contingency plans.
Meet monthly with core service partners to ensure Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met promptly and accurately.
Ensure all contracts are maintained within budget and identify opportunities to improve customer service and reduce expenditure.
Develop positive, constructive relationships with clients based on a long-term partnership approach.
Lead energy management initiatives at the individual building level, ensuring optimal performance and close management/reporting of energy usage.
Enhance existing building technology capabilities and contribute to the development of new SMART building technology platforms and data analysis.
Ensure client assets operate at optimum performance and energy is managed and reported in accordance with building accreditations like Nabers.
Fulfill one-off and non-contractual operational tasks to a high specification within dedicated timeframes, including out-of-hour services for events and special projects.
Role model HSE behaviors and best practices.
Lead HSE culture throughout the team.
Undertake Site Safety Inspections and Audits.
Ensure team adherence to HSE legislation, processes, and policies, including accident investigation, reporting, risk assessments, and audits.
Manage P&L performance of the contract cost-effectively, ensuring value for money and profit targets, and reporting commercial concerns.
Report on P&L performance monthly and year-to-date, delivering to budget, minimizing aged debt, and recovering WIP.
Fully understand commercial contracts and scope of service delivery within the contract cost model.
Ensure all invoices are submitted within required timeframes and extensions are applied when necessary.
Adhere to appropriate authority levels for all commercial activity.
Provide quotes for Small/Extra Works to maximize profitable revenue opportunities.
Ensure Purchase Orders are issued to the supply chain in a timely manner to meet operational demands.
Manage supply chain invoice submissions in accordance with commercial practice, ensuring payments are made only for delivered services.
Build cost books and follow the CRB process.

Requirements

Industry relevant qualifications.
Computer literate in CAFM, Word, Excel, Outlook.
Proven track record of technical problem solving.
Ability to communicate technical subjects to non-technical customers and team members.
Ability to produce technical reports.
Adept at managing the change process for diverse groups, promoting best practice and strategic advice.
Must be able to pass a DBS check.

Skills

Mechanical, Electrical and public health (MEP) systems management
Hard FM services delivery
Health & Safety management
Human Resource Management
Quality & compliance standards
Service Level Agreements (SLAs)
ISO 9001 standards
Operational best practices
Building regulations compliance
Statutory obligations compliance
Legislative compliance
Risk management
Contract management
Stakeholder management
Performance monitoring
Energy management
Building technology enhancement
SMART building technology
Data analysis
HSE behaviors and best practice
HSE culture leadership
Site Safety Inspections and Audits
Accident investigation and reporting
Risk assessments
P&L management
Commercial contract understanding
Invoice submission
Purchase Order management
Supply chain management
Cost book building
CRB process

Location

On-site – London, GBR

Work Type

Onsite
Full-time

Experience Level

Minimum of 10 years’ experience at technical engineering management level.
National General Certificate in Occupational Safety and Health – accredited by NEBOSH or IOSH

Education Level

Industry relevant qualifications

About the Company

JLL empowers employees to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
We endeavour to keep your personal information secure with an appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.