Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Client Resource Coordinator role.
Rezi rewrites your resume against Johnson Controls's job description. Free.
Tailor your resume to this Client Resource Coordinator role.
Rezi rewrites your resume against Johnson Controls's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Resource Coordinator posting at Johnson Controls — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Resource Coordinator posting at Johnson Controls — free, in seconds.
About the Role
Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. We are transforming buildings with award-winning digital technologies and services, using artificial intelligence and data-driven solutions to give deeper insight into building health, sustainability, and performance. We deliver the blueprint of the future for various industries through OpenBlue, our comprehensive suite of connected solutions.
Responsibilities
- Receives and schedules customer calls for service.
- Manages the schedule of assigned technicians and mechanics.
- Ensures schedule allows for timely completion of preventative maintenance and aligns with monthly forecasting goals.
- Debriefs activities of assigned technicians/mechanics daily, coordinating to resolve concerns quickly.
- Assesses job completion and collaborates with Customer Billing Coordinators and Customer Support Coordinators to progress completed jobs.
- Receives customer requests for unscheduled or scheduled service.
- Coordinates labor scheduling to align technicians to the appropriate customer and service needs.
- Communicates the action plan and services to be provided directly to the customer.
- Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
- Answers customer inquiries and resolves or escalates customer issues, as appropriate.
- Ensures Technicians are provided with daily schedules.
- Maintains consistent communication with assigned Technicians.
- Follows up on activities to ensure completion in an established timeframe.
- Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
- Parts ordering/PO creation support.
- Start-up support.
- Customer PO confirmation.
- WIP Management.
- Reconcile exceptions (SIR and AP).
- Attend daily team huddles.
- Attend weekly planning/scheduling meetings.
- Assist with monitoring of time and expense reporting submission.
- Review and correct unassociated time for timesheets for technicians.
- Performs other duties and administrative activities as assigned.
Requirements
- High school diploma or equivalent required.
- Two to five years of service industry experience managing service operations and/or service scheduling.
- Must demonstrate the ability to perform work independently.
- Must demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based on financial impact to desired business goals.
- Able to influence diverse teams to accomplish tasks/goals.
- Experience and/or basic project accounting or costing principles.
Skills
- Interpersonal skills
- Organizational skills
- Attention to detail
- Communication skills
- Prioritization
- Influencing skills
- Project accounting
- Project costing
Location
- On site preferred
Work Type
- Full-time
Experience Level
- Two to five years of service industry experience
Education Level
- High school diploma or equivalent
- Associate degree
Salary/Compensations
- $24 - $35 per hour
Benefits
- Competitive pay
- Paid vacation, holidays, and sick time
- 401K
- Medical care
- Dental care
- Vision care
- Extensive product and on-the-job/cross-training opportunities
- JCI Employee discount programs
About the Company
- Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces.
- For more than 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services.
- We’re using artificial intelligence and data driven solutions to give you deeper insight into your building’s health, sustainability and performance.
- It’s changing the way we design, operate and maintain indoor environments and driving to a new era of autonomous buildings.
- We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.
- Johnson Controls offers the world’s largest portfolio of building technology, software and services.
- We are helping customers achieve their sustainability goals and power their mission.
Equal Opportunity
- Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law.
- To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law.
- If you are an individual with a disability and you require an accommodation during the application process, please visit here.