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About the Role
Provide technical support, services, and training to faculty, staff, students, and outside organizations for software, hardware, peripherals, and audio-visual equipment.
Responsibilities
- Provide technical support and services to the college community ensuring all classes, equipment, and community events run efficiently.
- Assist students, faculty, staff, and vendors with computer, Internet, wireless access, and media issues.
- Troubleshoot hardware, software, and audio-visual problems.
- Facilitate conference center/campus events by setting up, running, and tearing down audio-visual equipment.
- Setup, install, image, and maintain all associated equipment in assigned areas.
- Monitor emerging technologies, develop specifications, and make recommendations for new equipment acquisitions.
- Integrate new technologies into existing structures of classrooms, offices, and conference centers.
- Maintain accurate records on software, hardware, equipment utilization, and problems.
- Maintain familiarity with and ensure compliance with district policies and Technology Services standard operating procedures.
- Support all faculty, staff, and college-owned student computers, including installation, imaging, and troubleshooting.
- Properly document all tickets in the ticketing system and support requests through the ticketing system.
- Remediate security threats reported by the Security Department.
- Document and maintain accurate inventory and active directory containers.
- Create and update knowledge base articles.
- Assist with networking and telecommunications upon request.
- Follow standards, rules, regulations, and orders for electrical and mechanical equipment at all times.
- Perform all duties and maintain all standards in accordance with college policies, procedures, and Core Values.
- Perform other duties as assigned.
Requirements
- Associate degree from an accredited institution and three (3) years of related work experience required.
- High School diploma/GED equivalency and five (5) years of directly related work experience.
- Candidates will be subject to a criminal background check.
- Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Skills
- Knowledge of multiple types of audio-visual equipment
- Knowledge of institutional standard computer software and hardware
- Knowledge of large event multimedia support
- Knowledge of department and college policies and procedures
- Computer and applicable software skills
- Audiovisual skills
- Troubleshooting skills
- Documentation skills
- Interpersonal skills
- Customer Service skills
- Ability to communicate effectively, both orally and in writing
- Ability to maintain professional manner when interacting with faculty, students, staff and outside organizations.
- Ability to identify and resolve technical issues in a timely manner
- Ability to repair and maintain computers, media equipment, and associated management control software
- Ability to write and utilize technical literature
- Ability to travel to and between campuses throughout the district to provide technical support and attend meetings
- Ability to adhere to and enforce the policies, protocols and guidelines set by the department
Location
- Frisco, Texas
Work Type
- Part time
Experience Level
- 3 years of related work experience
- 5 years of directly related work experience
Education Level
- Associate degree
- High School diploma/GED equivalency
Salary/Compensations
- $27.03 Hourly
About the Company
- Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.
Equal Opportunity
- Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.