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About the Role

The incumbent is responsible for the direct supervision and performance guidance of the shelter staff team to ensure timely and consistent service delivery. Responsible for the direct supervision of all Shelter Support Workers, Front Desk and Security employees.

Responsibilities

Support and apply on a consistent basis the principles of the Housing First philosophy
Participate in the review and revision of relevant policies and procedures
Ensure the effective communication of overall client services including shift change information exchange, database, staff meetings, client meetings, memos etc.
Prepare timely, accurate statistical and operational reports as required for internal and external reporting purposes
Participate in the development of person-centered, trauma and violence informed approaches and services
Ensure that documentation and files are up to date and properly maintained
Ensure a thorough and complete transfer process is in place and adhered to
Ensure that policy and procedures are adhered to during day-to-day operations
Ensure that client/case management process is maintained, and information is documented in an accurate and timely manner and shared in compliance with policies and procedures
Ensure appropriate liaison with outreach/community workers who come into the Centre of Hope to provide service
Implement appropriate safety and security procedures as necessary
Adapt a flexible approach to problem solving issues and situations that arise, participating in regular scheduled and flexible on call duties
Coordinate storage and retrieval of personal items, jointly with Environmental Services Director
Provide referrals or general information to community members
Work cooperatively with other Centre of Hope programs and activities to best serve the people we support
Participate in hiring, orientation and employee development; provide ongoing, consistent coaching, performance feedback, and manage the performance of staff in consultation with the Program Manager/Director
Ensure that all mandatory staff training including but not limited to First Aid, CPR, and Non Violent Crisis Intervention etc. is up-to-date; identify staff training needs
Ensures appropriate training is accessible for direct reports employees; identifying any training needs
Develop educational opportunities and plans
Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures, Health and Safety review, and to provide in-service training
Ensure that the HR database is updated in an accurate and timely manner
Ensure that probation and performance reviews are completed, in a timely manner
Understand and comply with the union contract
Responsible for preparing, posting, and maintaining staff schedules and ensuring staff coverage
Coordinate, supervise and ensure that all processes and expectations as outlined in the Student Placement Policy
Responsible for preparing staff schedules and ensuring appropriate staffing at all times, approving staff absences (i.e. vacation time), and approving time sheets
Provides supervision to direct reports ensuring they receive proper supervision and evaluation within their positional description
Identifies job vacancies and follows the Centre of Hope hiring procedures
Responsible to maintain a level of competency and understand Sections 25 and 26 of the OHSA
Ensures that the measures and procedures prescribed (OHSA) are carried out in the workplace and that every reasonable precaution is taken for the protection of the worker and workplace
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures
Ensures that the equipment, materials and protective devices as prescribed (OHSA) are provided and maintained in good condition
Performs daily workplace inspections, providing daily reports to the Health and Safety Coordinator
Conducts information sessions and/or training regarding workplace health and safety with their employees, and ensures that employees attend any organization-wide health and safety training (such as WHMIS, First Aid, NVCI)
Ensures that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable
In conjunction with the Human Resources Department, ensures the steps in the Early and Safe Return to Work Program are followed as required
Performs employee safety observations, correcting substandard acts or conditions and commending employee health and safety performance
Works cooperatively with the Environmental Services Manager to ensure the Shelter Services Department is cleaned regularly according to acceptable health standards and that physical property is maintained, arranging for repairs as necessary
Participate in Health & Safety related accidents and injury investigations, as needed
Monitor and report regularly any concern regarding adherence to the acceptable health standards and that physical property is maintained, arranging for repairs as necessary
Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities
Maintain information in confidence as required
Participate as an active and responsible team member
Participate in supervision and regular performance reviews/evaluations as required
Treat the property of The Salvation Army with due care and caution
Act in the best interest of the employer at all times
Complete all duties in accordance with the principles, standards and policies and procedures of The Salvation Army London Centre of Hope
Network with other Salvation Army programs and other community agencies
Participate in regular supervision and performance appraisal process
Participate as an active and responsible team member in all work groups as assigned
Represents The Salvation Army London Centre of Hope on various committees and work groups as determined by the Executive Director
Represent the organization in a professional manner, acting in the best interest of the employer at all times
Foster a positive working relationship with all levels of employees, leadership, Union Representation and Divisional / Territorial Headquarters
Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required
Perform other position related duties as required

Requirements

Minimum three (3) years’ experience in the field of social services
Supervisory/management skills
Ability to lead, coach and motivate
Must have or be willing to attain First Aid/CPR, Non-Violent Crisis Intervention training
An original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required
May require screening through The Salvation Army Abuse Registry

Skills

Ability to deal effectively with all managers and staff and create a working climate that is positive and mutually supportive
Experience working with a diverse population, including mental health and addictions, is an asset
Knowledge of and proven ability to link with community resources
Demonstrated ability to use sound judgment when making decisions
Strong organizational skills
Strong interpersonal skills
Strong communication skills
Strong planning skills
Strong computer skills
Working knowledge of Microsoft Office
Excellent oral communication skills
Excellent written communication skills
Ability to follow detailed instructions
Self-motivated
Disciplined
Excellent clerical skills
Demonstrated ability to work within a shared database
Demonstrated ability to work in a multi-disciplinary team environment
Demonstrated ability to work in a Leadership Group Model
Understanding and support for a Housing First philosophy and issues relating to housing stability for vulnerable population groups

Location

281 Wellington Street, London, ON N6B 2L4

Work Type

Various Hours
Weekend work may be required
Overnight work may be required
Evening work may be required
On-call duties

Experience Level

Minimum three (3) years’ experience in the field of social services
Supervisory/management experience

Education Level

Degree/Diploma in Human Services or Social Services

Salary/Compensations

$55,244.80 to $69,076.80
maximum of $82,888.00

About the Company

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda.
Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.
In addition, we support people experiencing unemployment, addiction and family challenges.
We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.
As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Equal Opportunity

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.