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About the Role

The Sr. Ultrasound Clinical Account Specialist will provide technical and clinical product support to healthcare providers, including Electrophysiology (EP) physicians and Interventional Cardiologists (IC), for electrophysiology diagnostic and therapeutic catheters and systems. The role focuses on enabling practitioners to perform advanced cardiac ablation and interventional procedures, building relationships with physicians and staff to identify and foster interest in new products, and growing product and technology utilization.

Responsibilities

Provide expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.
Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of electrophysiology systems and catheter equipment during case procedures.
Educate customers on all electrophysiology products to optimize effective usage by providing technical and clinical information and in-service training.
Share best practices to increase value for customers.
Use consultative selling techniques to identify potential sales opportunities within the account.
Create awareness of electrophysiology solutions and facilitates Territory Sales Manager (TM) contact with key decision makers to drive incremental business.
Maximize customer case support capability through proper planning and scheduling techniques.
Drive collaboration and maintain consistent, open lines of communication across assigned responsibilities with internal partners.
Drive collaboration and maintain consistent, open lines of communication with external partners.
Develop and share best practices with US Field Sales and Service colleagues and internal partners.
Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab.
Stay current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
Prioritize and appropriately respond to requests in a high stress environment and maintain composure and problem-solving focus during stressful interactions.
Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders, and formulate solutions based on dialogue and input gained during session.
Provide mentoring for new electrophysiology commercial team members as requested.
Perform other duties assigned as needed.

Requirements

A minimum of a bachelor's degree, or 4 years of relevant professional work/military experience
A minimum of 2 years of experience in clinical echocardiography lab
Must have and maintain certification as a Registered Cardiac Sonographer (RCS) or as a Registered Diagnostic Cardiac Sonographer (RDCS) in adult or pediatric echocardiography.
Must have and maintain advanced clinical ultrasound and echocardiography knowledge of technology, advancements and the business landscape.
Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
A valid driver's license issued in the United States
Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP technology, advancements, and the business landscape.
The ability to travel related to this role is required.
Must be willing and able to travel up to 40% overnight locally, regionally, and nationally, sometimes on short notice.
Position requires sitting for extended periods of time, working in a hospital laboratory setting, attending live patient cases, and wearing protective gear (i.e. lead aprons), and willing to work variable hours to meet patient needs.
May be required to lift up to 60 lbs.

Skills

Business Behavior
Customer Centricity
Customer Effort Score
Goal Attainment
Innovation
Market Expansion
Market Research
Medicines and Device Development and Regulation
Problem Solving
Product Knowledge
Sales Engineering
Solutions Selling
Sustainable Procurement
Vendor Selection
Electrophysiology/Cath Lab or EP/Cardiovascular Device Industry experience
Experience working with highly complex technical systems and/or working in a critical patient care setting.
Effective and timely communicator with co-workers and all levels of patient care team.
Self-starter who performs well with autonomy and can be flexible in a dynamic work environment.
Problem solver who can think critically in high pressure environments.
Receptive to constructive feedback and collaborates and works well in team environment.
Able to take large amounts of data and translate information into actionable insights
Hunger for learning and building new skills

Location

Sacramento, California, United States of America
San Francisco, California, United States of America
San Jose, California, United States of America

Work Type

Full-time
Commission

Experience Level

Senior

Education Level

Bachelor's degree

About the Company

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Equal Opportunity

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.