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About the Role
As a VIP Host at Watr, you will play an important role in creating a first impression and setting the tone for an elevated, memorable guest experience. You will cultivate relationships with guests, hotel partners, local businesses, and community connections, support reservations and special occasions, and work closely with the Watr team to create thoughtful VIP experiences that encourage guests to return.
Responsibilities
- Welcome and connect with guests in a warm, genuine, and personalized way.
- Serve as a point of contact for VIP guests, special occasions, and returning guests.
- Build and maintain meaningful relationships that encourage guest loyalty and repeat visits.
- Manage and support VIP reservations, guest notes, preferences, special requests, and follow-up.
- Work closely with Watr leadership and the restaurant team to ensure VIP guests receive a seamless experience from arrival through departure.
- Communicate guest preferences and special requests to the appropriate team members.
- Support relationship-building efforts with hotel guests, concierges, local businesses, and community partners.
- Participate in outreach and networking opportunities that introduce new guests to Watr.
- Maintain an understanding of Watr’s menu, beverages, experiences, events, amenities, and the broader 1 Hotel Austin offering.
- Assist with guest seating, table readiness, guest flow, and overall Front of House operations as needed.
- Proactively identify opportunities to enhance the guest experience and resolve concerns with professionalism and care.
- Follow up with VIP and returning guests when appropriate to strengthen relationships and encourage future visits.
- Maintain a polished, professional appearance consistent with Watr and 1 Hotel Austin standards.
- Uphold all service, safety, security, confidentiality, and brand standards.
- Support opening, operating, and closing responsibilities as assigned.
Requirements
- Passionate about hospitality, food & beverage, and creating memorable guest experiences, with previous experience in a similar role.
- Warm, personable, and confident building genuine relationships with guests and community partners.
- Strong understanding of guest service, reservations, and restaurant operations.
- Organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.
- Proactive and solutions-oriented, with the ability to anticipate guest needs and take ownership of the guest experience.
- Comfortable supporting VIP reservations, special occasions, guest preferences, and personalized experiences.
- Strong verbal and written communication skills.
- A natural networker who enjoys connecting with guests, hotel teams, concierges, and local partners.
- Comfortable with reservation systems, guest profiles, communication tools, and basic customer relationship management.
- Professional, polished, and able to represent the Watr and 1 Hotel Austin brand with confidence.
- A team player who works collaboratively with Front of House, Culinary, Hotel, and People Operations teams.
- Flexible and willing to meet the demands of a hospitality operation, including evenings, weekends, and holidays.
Skills
- Guest Service
- Reservations Management
- Restaurant Operations
- Relationship Building
- Communication
- Networking
- Reservation Systems
- Customer Relationship Management (CRM)
Location
- Austin
Work Type
- Full-time
Experience Level
- Previous experience in a similar role
About the Company
- At 1 Hotel Austin, we believe hospitality starts with people. Our team creates experiences that feel thoughtful, natural, and personal — helping every guest feel welcomed, connected, and at home.
- At Watr, the VIP Host brings that philosophy to life through genuine relationships, thoughtful details, and a commitment to making every guest feel seen.
- As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in.
- Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
Equal Opportunity
- Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.