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About the Role
Area/Account Managers will lead, oversee, and review the daily work of staff responsible for providing cleaning services for assigned buildings/facilities to ensure clean, orderly, and attractive conditions. They will perform a variety of technical tasks relative to assigned areas of responsibility, deliver desired results while staying financially responsible within budget guidelines, and drive new business through their market.
Responsibilities
- Monitor daily staff performance to ensure client expectations are met or exceeded.
- Communicate with direct reports to resolve concerns promptly.
- Ensure staff and clients have functional location schedules two weeks in advance.
- Enforce proper uniform attire for all employees daily.
- Establish schedules, work goals, and methods for cleaning services.
- Identify resource needs and allocate resources accordingly.
- Partner with HR to handle employee issues.
- Identify high performers for potential leadership opportunities.
- Review budget and payroll reports daily to track financial results.
- Monitor punches and attendance for accuracy and address manual punches daily.
- Attend and participate in weekly Regional calls to review personal performance.
- Utilize EPay to maintain business continuity, prohibiting manual punches.
- Terminate employees in the system within one week of separation.
- Ensure salaried employees enter their time into Blue Force weekly.
- Minimize exception clocking's through ongoing employee training.
- Anticipate hiring needs and keep job postings current.
- Withdraw old postings with HR assistance.
- Email all background check requests to hr@bluechip-pros.com.
- Process new hire paperwork according to HR established processes.
- Onboard new hires by reviewing role responsibilities, training on the timekeeping system, presenting company policies, and conducting safety training.
- Ensure uniforms are ordered and delivered to new hires by their first week.
- Order supplies in advance and anticipate orders within monthly budgets.
- Submit equipment repairs and central expenses in a timely manner.
- Perform preventative maintenance of equipment.
- Maintain equipment inventory by location.
- Maintain a consistent visitation schedule for location audits.
- Communicate audit plans to Regional Manager and VP of Operations.
- Provide daily status updates with successes and areas of concern to the Regional Manager.
- Create action plans to address concerns.
- Conduct consistent quality control audits at each location and address issues immediately.
- Address customer call outs/notifications within 24 hours and develop a plan of action.
- Oversee OSHA required safety trainings at locations.
- Ensure Supervisors perform weekly informal and monthly formal safety inspections.
- Work with safety, security, and clients to report potential problem areas.
- Create and monitor safety exposure plans at each site.
- Ensure all SDS sheets and manuals are in janitorial closets.
- Report all incident/accident reports immediately.
- Maintain 100% utilization of approved budget hours per week for Mall Accounts.
- Ensure overtime is restricted to Mall approved hours in advance.
- Communicate changes to budgeted hours to CFO, VP of Operations, and Accounts Receivable Manager.
- Encourage the team to seek out future business opportunities and submit a tracker weekly.
- Strive for two conversations weekly that may lead to future business.
- Submit additional business per diem purchase order tracker weekly.
- Sell out-of-scope work at current client sites.
Requirements
- Must have leadership experience.
- Must be financially responsible within budget guidelines.
- Must be able to drive and obtain new business.
- Must be able to manage staff performance and client expectations.
- Must be able to handle employee issues.
- Must be able to manage recruitment and onboarding processes.
- Must be able to manage supplies and equipment maintenance.
- Must be able to conduct audits and quality control.
- Must be able to address customer concerns promptly.
- Must oversee safety training and inspections.
- Must report incidents/accidents immediately.
- Must manage budgets and overtime for Mall Accounts.
- Must encourage team to seek new business opportunities.
- Must sell out-of-scope work at current client sites.
Skills
- Leadership
- Communication
- Budget Management
- Recruitment
- Onboarding
- Safety Training
- Quality Control
- Customer Service
- Sales
Location
- United States
Work Type
- Full-time
Experience Level
- Management
About the Company
- Blue Chip Pros is a leading commercial cleaning business dedicated to the highest standards of quality and integrity.
- We specialize in customizing our services to your facility's needs.
- Our clients include commercial office buildings, banks, schools, corporate headquarters, branch offices, industrial facilities, medical facilities as well as major department store chains located throughout the United States.
Equal Opportunity
- BlueChip is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.
- If accommodations are needed during the application process, please contact HR@bluechip-pros.com.