Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this Sales Director role.
Rezi rewrites your resume against MCR's job description. Free.
Tailor your resume to this Sales Director role.
Rezi rewrites your resume against MCR's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Sales Director posting at MCR — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Sales Director posting at MCR — free, in seconds.
About the Role
The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests. This role focuses on meeting and exceeding group booking goals, increasing average daily rate and occupancy growth, growing market share, and revenue maximization.
Responsibilities
- Greet guests happily upon arrival and throughout their stay with a smile.
- Use guests’ names whenever possible, ensuring they feel properly welcomed.
- Contribute to great guest satisfaction scores.
- Handle challenging guest situations with hospitality and a sense of urgency.
- Maintain strong knowledge of all hotel facilities and amenities.
- Support all groups and events at the hotel.
- Understand relevant technology for the role.
- Answer all incoming calls with friendly service using the approved greeting.
- Ensure communication between Team Members is clear, honest, and professional.
- Demonstrate a 'Can Do' attitude, willing to stretch beyond traditional role to meet business needs.
- Collaborate to create a welcoming environment for guests and a positive workplace.
- Proactively develop quantifiable action plans and conduct site inspections.
- Develop and execute strategic plans to achieve optimal occupancy and ADR growth.
- Coordinate with revenue and pricing teams to focus on building pipelines for key dates and soft periods.
- Secure new business and demonstrate proactivity.
- Maximize total revenues and control expenses to meet hotel profitability objectives.
- Oversee operations of the hotel sales function, including sales, follow-up, and sales administration.
- Execute and support the operational aspects of business booked, including generating proposals, writing contracts, and customer correspondence.
- Oversee the event management of group bookings and ensure a seamless on-property experience with friendly service for all contracted customers.
- Maintain professional and active relationships with clients, third-party meeting planners, referral sites, and other key lead generators.
- Maintain strong visibility in local community and industry organizations by positively representing the hotel on site visits, trade shows, and sales calls.
- Attend meetings and other functions required by the hotel or management, even outside typical office hours.
Requirements
- Previous supervisory experience preferred.
- Progressive experience in the hospitality, hotel, restaurant, or service industry, including Rooms and Food & Beverage departments preferred.
- Must have a positive attitude and willingness to learn.
- Possess highly developed verbal & written communication skills.
- Ability to influence others, negotiate, provide friendly service, and possess professional selling skills.
- Must be able to work independently and simultaneously manage multiple tasks.
- Must have attention to detail, meet deadlines, and demonstrate strong organization and presentation skills.
- Regularly required to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
- Regularly required to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
- Regularly required to inspect and visually observe details at close range and from long range.
- Frequently walking around the property to give tours of the building.
- Ability to read, write, understand, and communicate with others effectively using the English language.
- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
- Ability to speak effectively in English before groups such as customers or employees.
- Ability to read and interpret business records and statistical reports in English.
- Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Skills
- Guest Relations
- Name Use
- Guest Satisfaction
- Recovery
- Hotel Knowledge
- Events Awareness
- Technology Understanding
- Phone Etiquette
- Communication
- Can Do Attitude
- Collaboration
- Revenue Management
- Sales
- Event Management
- Client Relationship Management
- Networking
- Negotiation
- Professional Selling
- Organization
- Presentation Skills
Location
- Austin
Work Type
- Full-time
Experience Level
- Previous supervisory experience preferred
- Progressive experience in the hospitality, hotel, restaurant, or service industry preferred
Education Level
- Bachelor’s or Associate’s Degree Preferred
Benefits
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
About the Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
- MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
- MCR was named one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR is a three-time recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of the Hilton Legacy Award for Top Performer.
- For the TWA Hotel at New York’s JFK Airport, MCR won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA.