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About the Role
The ultimate objective of this role is to drive the delivery of an efficient and enhanced end-to-end operations service to our Clients and our Brokers/Account Executives.
Responsibilities
- Ensure effective delivery of all Broker Support activities in accordance with the target Ardonagh model.
- Oversee the service delivery provided by our 3rd party providers, ensuring positive collaboration and support.
- Maintain awareness of the end-to-end processes relative to IBA, Premium Processing, Claims and all middle office tasks.
- Assist in the preparation of key placement documentation, ensuring it meets minimum standards and follows Ardonagh processes and market compliance.
- Initiate and oversee the premium processing function, supporting processing technicians with query resolution.
- Provide training and support to 3rd Party Service Providers.
- Maintain an accurate and compliant record of the placement via GXB.
- Utilize relevant market and internal systems to aid in the placement process.
- Support the internal File Audit process, working with the File Review and Internal Audit team.
- Provide oversight and ownership of key contractual dates, including payment warranties, subjectivities, and NOCs.
- Work with Clients and Brokers to address Cash & Credit Control issues, identify root causes of recurring issues, and propose process improvements.
Requirements
- Establish and maintain relationships with key Ardonagh Specialty colleagues and stakeholders, including Risk & Compliance, IT and Digital, Management Information, Business Entity Team, IBA, Premium Processing (including Pro), and Claims.
- Ensure adherence to all compliance requirements, including Contract Certainty, Client and Market Due Diligence, KPIs, Audit processes, and Authorisations matrix.
Skills
- Class specific technical knowledge
- Desire to learn new tasks and new lines of business
- Ability to communicate with Clients and colleagues in a professional and respectful manner
- Proactive and assertive role within the team and across the business
- Ability to work under pressure and meet deadlines
- Ability to standardize processes within the team where applicable and implement efficiencies
- Ability to embrace change and embed new processes as required by leadership
- Computer literate, including good knowledge of Microsoft Word, Excel, and PowerPoint packages
- Experience in the use of London Market processes and systems
Location
- London
Work Type
- Hybrid
- Full-time
- Permanent
Salary/Compensations
- Competitive salary
Benefits
- Inclusive culture
- Apprenticeships
- Study support
- Participation in annual Spotlight Awards
- Community Trust
- Sports Teams
- Office socials and events
- Wellbeing programs
- Fantastic discounts across many big-name businesses (supermarkets, gym memberships, restaurants, healthcare cash plans)
- Employer pension contribution of 10% (Employee provides 5%)
- Good work-life balance
- Flexibility to suit you
- Life Assurance at 4x base salary
- Group Income Protection
- Generous Annual Leave entitlement
- Private Medical Insurance
- Group annual bonus scheme
About the Company
- Price Forbes provides more than just a workplace, fostering skill development and knowledge within a passionate team that values employees and celebrates diversity.
- Working at Price Forbes means being part of The Ardonagh Group, an innovative environment with opportunities for growth across the wider group.
- Encourages employees to make their role their own and offers opportunities for movement between united teams.
- Offices are lively and exciting, with a genuinely flexible approach to working.
- A thriving, energetic business with exciting plans.
Equal Opportunity
- We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential.
- If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.
- We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success.
- Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.