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About the Role
The Account Manager is a key client-facing partner responsible for building strong client relationships, driving seamless campaign execution, and supporting account growth. This role works closely with the Director of Account Management and Sales team to own the execution of turnkey media programs and support the delivery of complex, integrated media campaigns. The Account Manager brings deep knowledge of pharmaceutical clients, agencies, audiences, and business objectives to align programs with client strategy, maximize campaign performance, and identify opportunities for growth. As a trusted day-to-day partner, they proactively solve problems, drive accountability, and ensure programs are delivered with quality, precision, and impact.
Responsibilities
- Manage a portfolio of assigned client accounts and turnkey programs, serving as the primary day-to-day client relationship manager and central point of accountability for successful program execution and client satisfaction.
- Lead the direct execution of standardized programs following established workflows and ensuring campaigns are delivered accurately, on time, and within contracted scope and client-specific requirements.
- Manage turnkey media products, including targeted banner campaigns, newsletters, CPE content marketing programs, and endemic consumer campaigns.
- Coordinate cross-functional execution across Sales, Ad Operations, Marketing, Reporting, Finance, and other internal teams, ensuring teams remain aligned to client objectives, and overall client experience.
- Perform quality assurance reviews across campaign setup and booking, including IO/RIO entry into Salesforce for turnkey products.
- Regularly monitor campaign performance for established and client-specific KPIs, flagging concerns to the appropriate stakeholders.
- Identify, evaluate, and escalate campaign issues and risks, coordinating cross-functional investigations and driving timely resolutions while keeping clients and leadership informed.
- Develop strong knowledge of client, agency, industry, brand, and audience priorities, using that understanding to support effective campaign strategy, client communication, and execution.
- Develop expertise in Haymarket’s product suite and audiences, understanding how products and solutions align to client objectives and campaign needs.
- Perform additional AdHoc tasks to support account maintenance as assigned by the Director of Account Management.
Requirements
- 3-4 years of industry experience or related work.
- Pharma & Digital Media experience ideal.
- Strong interpersonal and communication skills.
- Ability to thrive in a fast-paced, dynamic environment, effectively managing competing priorities, shifting deadlines, and complex, cross-functional workflows while maintaining a high standard of execution.
- Ability to accurately prioritize when competing for internal resources.
- Agile operational problem-solver who can diagnose challenges and develop actionable recommendations to optimize technical campaign execution.
- Demonstrates a high level of curiosity and a commitment to continuous learning when facing new challenges.
- Strong critical thinker with a proactive approach to problem-solving.
- Ambitious and self-motivated with a drive to achieve results.
Skills
- Client Relationship Management
- Campaign Execution
- Account Growth
- Media Program Execution
- Integrated Media Campaigns
- Pharmaceutical Client Knowledge
- Agency Knowledge
- Audience Understanding
- Business Objective Alignment
- Campaign Performance Maximization
- Problem Solving
- Accountability
- Quality Assurance
- KPI Monitoring
- Risk Assessment
- Cross-functional Coordination
- Product Suite Expertise
- Communication Skills
- Interpersonal Skills
Location
- New York, NY
Work Type
- Hybrid
Experience Level
- 3-4 years
Education Level
- Bachelor’s degree in a related field of study
Salary/Compensations
- $90–$105k
Benefits
- Competitive compensation package
- Paid annual vacation, holiday and sick time off
- Comprehensive health plans including medical, dental and vision
- Competitive 401(k) investment options and generous company matching program
- Life insurance
- Commuter benefits
- Employee referral awards
- Tuition reimbursement
- Training opportunities through industry-recognized programs
- Creative and passionate workplace
- Fun, collaborative team environment
- Three Week “Work from Anywhere” benefit
About the Company
- The Haymarket Medical Network delivers the latest news, in-depth features, clinical tools, and drug information across more than 20 unique brands and multiple formats (digital, app, print, live events, and more).
- Haymarket Media, Inc. is an award-winning specialist content and information company with more than 30 market-leading media brands.
- Haymarket offers unmatched expertise and insight through balanced, relevant, original content across a spectrum of media channels.
- Haymarket is home to highly regarded health care professional brands such as The Clinical Advisor, Dermatology Advisor, and MPR (Medical Professionals Reference) among a portfolio of HCP-focused, specialty-specific websites, as well as the esteemed business media titles including PRWeek, MM+M (Medical Marketing and Media), Campaign and McKnight’s Long-Term Care News.
- Haymarket Media, Inc. is the US division of Haymarket Media Group.
- Haymarket Media Group is a privately-owned media, data and information company, shaping a better future with remarkable content for specialist audiences across the world.
- The company has 1,300 employees across offices in the UK, US, Canada, Hong Kong, Singapore, India, Germany and the Netherlands.
- Haymarket’s portfolio consists of more than 70 market-leading brands including Campaign, Third Sector, What Car?, MyCME and Asian Investor.
- Through live, digital, print, education, data, tech services, video and audio, Haymarket’s brands inspire, inform and empower clients and communities internationally.
- As a Certified B Corporation, we’re proud to be part of a community of companies working together for change, and taking part in collective action to advocate for a shared goal of a global economy that benefits people and the planet.
Equal Opportunity
- An equal opportunity employer, Haymarket Media does not discriminate in hiring or terms and conditions of employment because of an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, or any other protected category recognized by state, federal, or local laws.