Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Director of Dialer Operations & Performance Analytics role.

Rezi rewrites your resume against High Rise Capital's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Director of Dialer Operations & Performance Analytics posting at High Rise Capital — free, in seconds.

About the Role

Oversee outbound dialing infrastructure, calling data, lead performance, and sales KPIs to ensure the sales floor is calling the right data at the right times through the right campaigns, while continuously analyzing performance to increase contacts, applications, conversions, and funded volume. This role requires an understanding of the economics of a high-volume outbound sales operation and the ability to use data to identify areas for performance improvement.

Responsibilities

Manage and optimize the company’s outbound dialer and calling campaigns.
Build, launch, monitor, and adjust dialing campaigns throughout the day.
Manage campaign pacing, dialing ratios, dispositions, routing rules, agent groups, and lead distribution.
Monitor caller availability and ensure agents consistently have productive call volume.
Identify technical or operational issues affecting contact rates.
Coordinate with dialer providers, CRM vendors, data providers, and internal management.
Maintain clean campaign structures and accurate reporting.
Own the performance analysis of every data source used by the sales organization.
Track performance by data vendor, list/source, campaign, data age, industry, geography, business type, revenue range, calling time, day of week, caller, sales team, and closer.
Determine which data sources should be scaled, reduced, retested, or discontinued based on actual performance.
Measure the entire funnel from Records Loaded to Revenue.
Build and maintain daily, weekly, and monthly KPI dashboards.
Create structured tests to determine what produces the highest return.
Monitor the sales floor throughout the day and provide management with visibility into performance.
Provide senior management with a concise daily performance report.
Identify problems and recommend operational changes based on the numbers.

Requirements

Experience managing high-volume outbound dialing operations.
Strong understanding of call-center KPIs and sales funnels.
Advanced Excel/Google Sheets skills.
Experience building dashboards and analyzing large datasets.
Strong analytical and quantitative ability.
Ability to identify trends and turn data into operational decisions.
Experience working with CRM and dialer platforms.
Strong understanding of lead/data management.
Ability to work directly with sales leadership and senior management.
Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales environment is strongly preferred.

Skills

Dialer Operations
Calling Data & Lead Analytics
KPI Management
Data Testing & Optimization
Performance Analysis
Data Vendor Analysis
Funnel Measurement
Dashboard Creation
Trend Identification
Operational Decision Making
CRM Platforms
Dialer Platforms
Lead Management
Data Management

Location

Remote

Work Type

Full-time

Experience Level

Director

Salary/Compensations

Performance-based bonus opportunity for exceptional results.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development

About the Company

Highrise Capital is seeking a highly analytical and operationally focused individual.
The goal is to build a predictable, measurable outbound acquisition system that can scale alongside Highrise Capital’s sales organization.