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About the Role
As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team, motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences.
Responsibilities
- Recruit, motivate and retain a dedicated team of customer facing hourly front-line employees
- Drive your team with effective communication and provide coaching on customer service and sales strategies
- Manage physical assets including repair and maintenance systems and processes, vendor management and cleaning standards
- Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention
- Conduct monthly property audits and ensure operational standards and safety compliance are met
- Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance and vendor management
- Address customer inquiries and concerns promptly in a professional manner
- Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district
- Communicate effectively with customers, colleagues and team-members
Requirements
- Demonstrated leadership in building, developing and retaining high-performing teams of non-exempt employees in a retail, service, hospitality or related industry
- Proven track record of top tier performance
- Experience managing operational audits and payroll budgets
- Exceptional communication and time management skills
- Proficient in MS Office (Excel, Word, PowerPoint and Outlook)
- Passion for sales and customer service excellence
- 6 work weekends (Saturday or Sunday, not both) per year required during peak season
- Occasional travel required to other markets for support
- Ability to relocate for lateral and promotional opportunities
Skills
- Customer Service
- Sales
- Leadership
- Team Development
- Operational Excellence
- Vendor Management
- Communication
- Time Management
- MS Office Suite
Location
- United States
Work Type
- Full-time
Experience Level
- Management Experience
Education Level
- Bachelor's Degree preferred
Salary/Compensations
- $105,000 - $121,000
- $121,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units
- Second year bonus potential increase to $20,000 performance-based bonus
Benefits
- Equity grant awarded at end of year company grant cycle with participation in company annual stock program
- Participation in company stock program that includes dividends paid quarterly
- Internal promotional and career opportunities throughout the United States
- Extensive training and coaching plans
- Comprehensive group healthcare programs
- 401(k) with generous employer match
- Paid time off
- Monday thru Friday work schedule
About the Company
- We promote from within our organization, and growth opportunity is in your hands!
- We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.
- The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.