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About the Role

HighRise Capital is seeking a highly driven Chief Operating Officer (COO) – Sales & Growth to take ownership of the company’s day-to-day operations, sales organization, employee performance, training, accountability, and growth. The COO will act as the operational leader of the company and will be responsible for turning the CEO’s vision into daily execution. This is a hands-on leadership position requiring active presence on the sales floor.

Responsibilities

Run daily company operations, ensuring the office opens and operates effectively.
Ensure employees are on time, prepared, and working.
Maintain structure and accountability throughout the sales floor.
Coordinate sales, underwriting, processing, operations, and management.
Identify operational problems before they become larger issues.
Ensure management is executing company priorities.
Create systems that allow the organization to scale.
Report directly to the CEO on company performance.
Personally lead a daily morning sales meeting to establish the tone and objectives for the day.
Maintain an active presence on the sales floor, monitoring employee activity and ensuring representatives are consistently calling and following up.
Identify employees who need assistance or additional training.
Review sales conversations and performance.
Help managers improve underperforming representatives.
Maintain urgency throughout the day.
Ensure leads and opportunities are being worked properly.
Prevent strong opportunities from being neglected.
Create healthy competition between individuals and teams.
Build a structured training program for new and existing employees covering sales fundamentals, product knowledge, and CRM discipline.
Identify future managers and develop leadership internally.
Create clear expectations and measurable KPIs for every position.
Conduct regular performance reviews and work with managers to develop employees below expectations.
Make necessary personnel decisions for employees who consistently fail to meet expectations.
Help High Rise Capital continuously improve and expand its team by establishing hiring targets and interviewing key sales hires.
Build onboarding systems and improve employee retention.
Identify future managers and develop management layers as the company grows.
Create career paths for high-performing employees.
Help grow the overall business by identifying ways to increase headcount, applications, approvals, fundings, funded volume, revenue, and profit.
Constantly evaluate where the company is being constrained (e.g., recruiting, training, management, lead flow).
Work with the CEO to establish growth targets and build the operational plan to reach them.
Oversee company leadership and ensure every department is operating toward the same objectives.
Provide the CEO with a concise daily picture of the company, including people, sales, pipeline, performance, operations, growth, and recommended changes.

Requirements

Significant leadership experience in a high-performance sales organization.
Experience managing sales teams and managers.
Strong understanding of sales KPIs and performance management.
Experience building and scaling teams.
Strong recruiting and training capabilities.
Excellent communication and leadership skills.
Strong operational discipline.
Ability to make decisions and hold people accountable.
Strong understanding of P&L and business economics.
Experience implementing processes and systems.
Experience in merchant cash advance, business lending, financial services, mortgage, insurance, debt settlement, or another high-volume outbound sales organization is strongly preferred.
Must be an operator and builder who thrives on accountability, measurable performance, leadership, and growth.
Must be able to walk into the office every morning asking key operational and growth-oriented questions.

Skills

Sales Management
Operations Management
Performance Management
Team Building
Recruiting
Training
Communication
Leadership
Operational Discipline
Decision Making
Accountability
Financial Acumen (P&L, business economics)
Process Implementation
System Implementation
Sales KPIs
CRM Discipline
Pipeline Management
Sales Strategy
Motivation
Merchant Cash Advance
Business Lending
Financial Services
Mortgage
Insurance
Debt Settlement
High-Volume Outbound Sales

Location

Onsite

Work Type

Full-time

Experience Level

Leadership experience
Management experience

Salary/Compensations

Performance-based bonus opportunity for exceptional results.
Additional compensation may be earned based on measurable improvements in dialer efficiency, data performance, application volume, funded volume, revenue, and overall sales-floor performance.
Greater opportunity to participate in performance-based upside based on impact on the acquisition engine.

Benefits

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Training & Development

About the Company

HighRise Capital is a company focused on growth and building a disciplined, scalable organization capable of growing from a sales operation into a major financial-services company.