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About the Role
Assured Guaranty is seeking an IT Helpdesk Summer Intern to work on AI and automation projects, assist with daily operations, and gain knowledge in IT processes, incident resolution, Windows 11 support, Microsoft enterprise solutions, and VMWare virtualization.
Responsibilities
- Diagnose and troubleshoot common hardware and software issues.
- Leverage Copilot AI and automation solutions to enhance workflows.
- Build AI solutions.
- Document all incidents into ServiceNow (Ticketing System).
- Configure and deploy Windows desktops, including assembly and disassembly.
- Plan, organize, and reconcile IT hardware assets in ServiceNow asset database.
- Manage, troubleshoot, and deploy mobile devices.
- Provide QA testing on major IT projects.
- Microsoft Teams Deployment.
- Desktop PC and VDI performance monitoring.
- Helpdesk User Experience Enhancements (FAQ creation, Self Service Portal).
Requirements
- Student currently pursuing a bachelor’s degree.
- Minimum 3.0 GPA.
- Experience/coursework in AI preferred.
- Proficient in PC Hardware (Desktop and Laptops), mobile devices, Windows 10 Operating System, Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint).
- Excellent written and oral communication skills.
- Ability to handle multiple responsibilities simultaneously and present assignments concisely and accurately.
- Ability to work well as part of a team as well as independently (maintaining accountability over the task at hand).
- Excellent organizational and time management skills.
Skills
- AI
- Automation
- Helpdesk Support
- IT Asset Management
- PC/Laptop/Mobile Device Deployment
- Windows 11
- Microsoft Enterprise Solutions
- VMWare Virtualization
- ServiceNow
- PC Hardware
- Mobile Devices
- Windows 10
- Microsoft Office
- Microsoft Teams
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
Work Type
- Internship
Experience Level
- Intern
Education Level
- Bachelor's degree
Salary/Compensations
- $30 - $32 per hour
Benefits
- Weekly all-firm catered breakfast and lunch (Tuesday and Wednesday).
- Intern-specific meals and events.
- Housing stipend may be available for interns residing outside of the tri-state area (New York, New Jersey, Connecticut).