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About the Role
The Receptionist provides exceptional service by greeting and assisting all visitors and answering inbound calls, continuously offering the highest level of service to all corporate employees and their visitors, and maintaining a professional image of the company by providing prompt, courteous and efficient service. As a cross-trained team player, the Receptionist may be called upon to assist in other SPS service areas such as mail/shipping operations, hospitality, and general office/facilities work based on operational needs to provide a top-tier customer experience.
Responsibilities
- Provide 5-star customer service to all employees, clients, and visitors.
- Answer and route incoming calls professionally and efficiently, handling some confidential calls with discretion.
- Greet and register visitors, ensure completion of NDA, and issue temporary or replacement badges as needed.
- Maintain accurate records for visitor logs and access cards, ensuring all loaned badges are returned.
- Notify employees of deliveries or coordinate with the Mail Room for receipt.
- Provide light administrative support, including scheduling meetings, coordinating catering, and assisting with clerical tasks.
- Maintain a clean, organized reception and meeting area; replenish supplies in pantry, conference, and barista areas.
- Monitor and order office and pantry supplies; assist with copy/print services and ensure equipment is functioning properly.
- Update phone lists and train backup personnel on front desk procedures.
- Maintain professionalism and confidentiality when handling sensitive matters.
- Proactively support other office service functions and take initiative during downtime.
- Perform hospitality work as needed such as assisting customers to open troubleshooting tickets, help order supplies, stock kitchens/service areas with supplies.
- Help set up/take down conference rooms for meetings/events.
- Assist mail services as needed, including sorting/distributing mail and receiving/tracking packages.
Requirements
- High School Diploma or equivalent required; college coursework preferred
- 1–3 years’ experience in reception, administrative, or customer service roles
- Proficiency in MS Office and standard office systems (multi-line phones, copiers, scanners)
- Strong written and verbal English communication skills
- Ability to multi-task and manage priorities while maintaining composure
- Must maintain professional appearance and adhere to company policies
- Ability to lift up to 40 lbs and use a wheeled cart (up to 60 lbs capacity)
- Manual dexterity for office equipment operation
- Ability to sit, stand, and walk for extended periods
- Availability on weekends and holidays is required.
Skills
- Customer service
- Communication skills
- Professional appearance and demeanor
- Organizational skills
- Time management skills
- Discretion
- Integrity
- Adaptability
- Problem-solving ability
- Team-oriented
- Dependability
- Proactive
Location
- On-site
Work Type
- Full-time
- Part-time
- Temporary
Experience Level
- 1-3 years
Education Level
- High School Diploma or equivalent
- College coursework preferred
Salary/Compensations
- $18—$18.50 USD
Benefits
- Career Growth opportunities
- Learning & Development programs
- Talent recognition programs
- Paid Time Off (PTO)
- Bonuses for employee and client referrals
- Medical
- Dental
- Vision
- HCFSA
- DCFSA
- HSA
- Commuter Transit and Parking Pre-Tax Plans
- Supplemental Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
- Legal Program
- Identify Theft Protection
- Pet Discounts
- Pet Insurance
- Group Home and Auto Insurance
- EAP (Employee Assistance Program)
- Short Term Disability
- Life Insurance
- Education Discounts
- 401k with matching
- Entertainment Discounts
About the Company
- SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
- Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
- Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
Equal Opportunity
- SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
- SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.