Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Client Services Manager, Projects and Campaigns role.
Rezi rewrites your resume against BLUE Communications's job description. Free.
Tailor your resume to this Client Services Manager, Projects and Campaigns role.
Rezi rewrites your resume against BLUE Communications's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Client Services Manager, Projects and Campaigns posting at BLUE Communications — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Client Services Manager, Projects and Campaigns posting at BLUE Communications — free, in seconds.
About the Role
The Client Services Manager is responsible for the day-to-day management, strategic direction, commercial health, and delivery of projects and campaigns for both retained and project-based clients. This role acts as the principal link between clients and BLUE's internal specialist teams, ensuring high standards of delivery, client reputation protection, and alignment with business objectives.
Responsibilities
- Manage projects and campaigns, acting as the primary point of contact and overseeing multi-channel work under tight deadlines.
- Translate high-level strategy into projects that exceed client expectations through strong client relationships.
- Ensure all output meets brief and brand standards, coordinating reviews and approvals.
- Monitor and report on campaign delivery against KPIs, project time, resource use, and profitability.
- Proactively flag scope creep and drive efficiencies to maintain project commercial viability.
- Collaborate with account and finance teams on time measurement, budget integration, and approvals.
- Lead the intake of client briefs, clarifying scope, objectives, deliverables, timelines, and budget.
- Translate briefs into actionable plans for internal creative teams.
- Manage internal workflows and coordinate across teams for smooth execution, identifying challenges and proposing solutions.
- Identify opportunities within client accounts alongside account managers.
- Collaborate with internal teams to integrate capabilities into broader campaigns.
- Contribute to new business pitches, RFP proposals, and company marketing content.
- Promote company brand values, driving sustainability and excellence.
- Act as an authoritative voice for the client services department, guiding the team on best practices.
- Participate in team meetings, brainstorming sessions, and collaborative internal activities.
Requirements
- Proven experience managing multi-channel projects or campaigns in an agency environment, ideally spanning PR, digital, brand, or creative disciplines.
- Strong commercial acumen with experience managing budgets, profitability, and scope across multiple live projects.
- Excellent stakeholder management skills, confident in briefing and coordinating creative, digital, and PR specialists.
- Proven ability to prioritize and deliver under tight, often media-driven deadlines.
- Strategic mindset, capable of translating high-level briefs into clear, actionable plans.
- Experience in, or genuine curiosity about, the marine, renewable energy, or wider sustainability sectors (desirable).
- Experience contributing to new business pitches or formal RFP proposals (desirable).
- Familiarity with campaign reporting, evaluation tools, and budget-tracking processes (desirable).
Skills
- Relationship management
- Communications expertise
- Project management
- Client relationship management
- Stakeholder management
- Commercial acumen
- Budget management
- Scope management
- Prioritization
- Strategic thinking
- Brief translation
- Workflow management
- Team coordination
- Business development
- New business pitching
- RFP proposal contribution
- Marketing content creation
- Brand value promotion
- Sustainability advocacy
- Excellence driving
- Team guidance
- Collaboration
Location
- UK
Work Type
- Hybrid working
- Work from anywhere (2 weeks, after 1 year of service)
Experience Level
- Proven experience
Benefits
- Hybrid working
- 4pm Friday finish encouraged
- Dog friendly offices
- Charity donation made in your name on your birthday and the day off
- Employee of the Quarter recognition
- Additional annual leave after 2 years
- New Business commission scheme
- Employee assistance scheme
- Two centrally located UK offices, fully stocked with food and drink
- Regular team socials
- Perk Box access and discounts
- Salary sacrifice pension scheme
- ‘Work from anywhere’ policy (2 weeks, after 1 year of service)
- A genuine stake in a growing, purpose-led consultancy
- Opportunity for international travel and events
- Weekly T@3 for knowledge sharing
- Loyalty bonuses
About the Company
- BLUE is a specialist global B2B communications consultancy for organisations operating in complex, high-value industries such as maritime, marine leisure, energy, and carbon markets.
- Since 2008, BLUE has turned market expertise into influence and impact, helping clients lead conversations, shape markets, and unlock growth.
- BLUE's credibility comes from deep immersion, not observation, allowing them to operate as true consultants.
- BLUE has built long-term partnerships across some of the most complex, high-value industries.