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Responsibilities
- Diagnose detection, notification, and reporting of suppression systems performance through observation, testing, and setup, including CO2, FE-13, Dry chemical, stove, kitchen hoods, and clean agent systems.
- Install, inspect, and repair suppression systems, performing troubleshooting and preventative maintenance.
- Operate hand tools, power tools, gauges, and measuring equipment to service systems.
- Complete work orders, task lists, and documentation to verify work performed and conform to customer invoicing requirements.
- Document invoicing data based on hours worked and materials or equipment used.
- Explain service charges and work performed to customer satisfaction.
- Reconcile work order documents, vendor packing slips, and weekly timesheets for supervisor review.
- Follow established Allied Fire Protection SOPs.
- Perform other duties as assigned.
Requirements
- Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily.
- Prioritize safety first.
- Ensure timely and complete submittal of JSAs, Toolbox Talks, Audit Forms, etc.
- Ensure timely and accurate Incident and Accident Reporting.
- Hold yourself accountable for all Safety Initiatives.
- Hold yourself accountable for Safe Driving of Company Vehicles.
- Ensure awareness and support of Stop Work Authority.
- Complete all Training Requirements – Safety, Certifications, etc.
- Submit accurate Timesheet – job numbers/names, OT and travel pay, completed on time.
- Ensure all required documents are complete, accurate, and professional, with required signatures.
- Ensure proper Inventory Management – review, update, and approve packing slips – submitted timely, proper material management.
- Ensure proper Maintenance and care of equipment – trucks, lifts, tools, etc.
- Keep jobsites clean and organized.
- Ensure Production Efficiency – awareness of budget vs. actual labor hours and proactive communication with superintendent.
- Support and Ensure Adherence to Company SOPs – Purchase Orders, Change Orders, etc.
- Demonstrate timeliness in job arrival, attendance, communication with supervisor, and paperwork.
- Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities.
- Maintain Quality Control to reduce the need for return trips and warranty work.
- Maintain a Professional appearance.
- Communicate effectively and professionally within the department and with internal and external customers.
- Demonstrate Teamwork – maintain positive interactions within your team, local office, etc.
- Actively Participate in required team meetings.
- Ability to work overtime, out of town, or on-call as needed.
Skills
- Ability to maintain proper documentation on provided electronic device for work performed.
- Ability to meet requirements of company vehicle driving policy, including a valid Driver’s License and a motor vehicle record in good standing.
- Ability to safely operate a commercial motor vehicle as evidenced by past driving performance record and to adhere to all company safety requirements.
- Ability to competently use a variety of gauges, meters, measuring instruments, hand and power tools and equipment.
- Ability to effectively communicate with peers, supervisors, and customers.
- Good math, verbal, and written skills.
- Good interpersonal skills.
- Basic to moderate computer skills.
- Ability to read blueprints and schematic drawings.
- Ability to follow specific directions (written/verbal).
- Ability to perform a changing variety of duties.
- Ability to repeat tasks of short duration according to a set procedure.
- Ability to work within precise limits and standards of numerical accuracy.
- Ability to meet customer requirements and maintain an acceptable customer satisfaction rating.
Experience Level
- Minimum of five (5) years relevant work experience to include service experience on portable extinguishers, CO2 systems, kitchen hoods and clean agent systems.
Education Level
- A high school diploma or equivalent (G.E.D.)
- Hold FEL and A License
- Ability to maintain on-going required continued education, professional licenses and/or certifications as required by the position.