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About the Role
This leadership role will oversee customer service and order operations, inventory management, our logistics network and its ongoing optimization, and S&OP process. The VP of Logistics will drive service excellence, inventory health, and cost discipline while building and leading a team through a period of rapid growth.
Responsibilities
- Own end-to-end customer service and order operations for retail and distributor partners.
- Build and scale customer service processes and systems.
- Own finished goods inventory strategy, balancing service levels against working capital.
- Partner with manufacturing, planning, and finance to align inventory health and cash flow.
- Own the end-to-end logistics network across a cold chain, dairy-focused footprint.
- Continuously evaluate and optimize network design to reduce cost-to-serve while protecting service levels.
- Manage 3PL and transportation provider relationships.
- Support strategic network expansion and scaling initiatives.
- Lead the S&OP process end-to-end.
- Build the operating rhythm, KPIs, and reporting for logistics performance.
- Build, lead, and develop a team across customer service, inventory planning, logistics/transportation, and S&OP.
- Partner cross-functionally with Sales, Manufacturing, Finance, and the executive team.
- Represent logistics and supply chain operations on the extended leadership team.
Requirements
- 12-15+ years of progressive supply chain, logistics, and operations leadership experience within food & beverage manufacturing, including senior roles owning multiple functions.
- Proven experience owning S&OP, customer service/order operations, and finished goods inventory management, ideally within a cold chain or perishable/dairy environment.
- Track record building and scaling logistics networks in a high-growth environment, with demonstrated network optimization and cost-to-serve wins.
- Experience managing managers — building, developing, and retaining a multi-function leadership team.
- Strong executive presence and cross-functional influence.
- Strong analytical and financial acumen — comfortable owning budget, KPIs, and P&L-adjacent metrics for the function.
- Experience scaling systems, processes, and teams through periods of rapid growth, ideally in a PE-backed or similarly fast-paced environment.
Skills
- S&OP
- Customer service operations
- Order operations
- Inventory management
- Logistics network optimization
- Transportation management
- 3PL management
- Financial acumen
- Executive presence
- Cross-functional influence
Location
- Remote
Work Type
- Remote
- Full-time
Experience Level
- 12-15+ years
- Leadership
Education Level
- Bachelor’s degree in Supply Chain, Operations, Engineering, Business, or related field preferred
About the Company
- Good Culture offers real organic ingredients from trusted sources, promotes good health and tastes great.
- The company's mission is to reinvent the food system.
- Good Culture is a cultured dairy company that currently makes pasture-raised cottage cheese, rich probiotic sour cream, cream cheese and probiotic milk.
Equal Opportunity
- Good Culture is an equal opportunity employer.
- At Good Culture we also believe a great culture fosters and values a diverse, equitable, and inclusive workforce.
- We seek individuals of all backgrounds and experiences to apply for this position.
- We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
- Good Culture is committed to creating an inclusive environment for all employees.