Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Front Desk Customer Service Representative role.
Rezi rewrites your resume against Broome County YMCA's job description. Free.
Tailor your resume to this Front Desk Customer Service Representative role.
Rezi rewrites your resume against Broome County YMCA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Customer Service Representative posting at Broome County YMCA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Front Desk Customer Service Representative posting at Broome County YMCA — free, in seconds.
About the Role
The YMCA of Broome County is hiring a part-time Front Desk Customer Service Representative for our Binghamton location. This role is often the first point of contact for members and guests and combines front desk service, membership support, customer service, phone and email communication, and accurate data entry. If you are friendly, dependable, organized and enjoy helping people, this is a great opportunity to join a community-focused team in a welcoming fitness and recreation environment.
Responsibilities
- Welcome members and guests and provide friendly, professional front desk customer service.
- Respond to member questions by phone, email and in person.
- Assist with membership applications, renewals, upgrades and account questions.
- Explain YMCA membership benefits, programs and services.
- Maintain accurate member information and complete data entry in the membership database.
- Help resolve member concerns and complaints in a timely, professional manner.
- Process routine front desk and membership transactions accurately.
- Work with other YMCA departments to create a positive member experience.
Requirements
- High school diploma or equivalent.
- 1+ year of customer service experience preferred.
- Excellent communication, interpersonal, organization and multitasking skills.
- Comfort using Microsoft Office, databases and basic computer systems.
- A friendly, professional approach and the ability to work independently and as part of a team.
Location
- Binghamton
Work Type
- Part-Time
Education Level
- High school diploma or equivalent
Benefits
- Free YMCA membership at both branches
- Paid sick time
- Employee Assistance Program
- My Better Benefits Employee Discount Program
About the Company
- This is more than a typical front desk job. You will help create a positive experience for members every day while building valuable experience in customer service, membership services, recreation and community engagement.