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About the Role
As a Team Leader within our Stratford and Belfast test centre, you will provide assistance in delivering a quality and efficient service. Reporting to the Centre Manager, you will supervise day-to-day operations, ensure smooth process execution, and maintain adherence to policies, procedures, and regulatory requirements. You will also provide supervisory administrative support, reinforce local marketing and business development strategies, assist with staff training and development, conduct quality checks, and act as the first escalation point for complaints. In the absence of the Centre Manager, you will deputise. We seek individuals who ensure staff are happy and supported, organize and delegate workload, and monitor task completion.
Responsibilities
- Supervise and keep abreast of the day-to-day operations within the test point.
- Ensure a smooth operation of various processes and adherence to Trinity's policies, procedures as well as regulatory requirements.
- Maintain the security and integrity of the tests.
- Deliver supervisory administrative support to the centre.
- Reinforce the local marketing and wider business development strategies.
- Assist with the training and development needs of centre staff.
- Carry out quality checks.
- Act as first escalation point for candidate/examiner complaints.
- Deputise for Centre Manager in their absence.
- Ensure staff are happy and well-supported.
- Organise and delegate workload.
- Monitor staff to make sure workload is done correctly.
Requirements
- Good level of education.
- Ability to communicate at all levels.
- Provide excellent customer service.
- Portray a professional image at all times and in testing situations.
- Excellent organisational skills.
- Keen eye for detail.
- Happy dealing with stakeholders ranging from colleagues to examiners, and candidates.
- Must be able to work regular weekend work.
- All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
- Upon successful appointment into the role, you will be required to complete vetting procedures.
- Standard background checks consist of Right to Work in the UK, Identity Check, Employment History check, Financial Probity Check, Highest Academic Qualifications Check and a basic DBS check.
Skills
- Customer excellence
- Flexible approach to working
- Team player
Location
- Stratford
- Belfast
Work Type
- Permanent
- Full-time
- 40 hours/week
- 5 over 7 days
- Monday to Sunday as set by rota
Benefits
- A work environment that is stimulating, inspiring and fair.
- Reward that values employees.
- Each person’s contribution makes us great as an organisation.
About the Company
- Trinity provides a work environment that is stimulating, inspiring and fair.
- Our approach to reward values our employees while ensuring each person’s contribution makes us great as an organisation.
- Trinity is open to all applicants from different backgrounds and we are committed to building a more diverse and inclusive workplace.
- All applications are dealt with in the strictest of confidence.
- Trinity promotes and welcome applications from a wide range of candidates, including those in line with the requirements of the Rehabilitation of Offenders Act (1974).
- Trinity College London does not hold a job visa sponsorship licence and is not in a position to sponsor visas in the UK.
- Trinity College London will collect and use your personal information for our recruitment process in accordance with our Recruitment Privacy Notice.
- Trinity College London will hold candidate data on file for no more than six months from application submission.
- If we want to hold your information beyond the six months, we will contact you to get your consent.
- Our data protection policy can be viewed in full here.
Equal Opportunity
- We actively encourages applications from candidates of all abilities.
- As a Disability Confident employer, we are dedicated to creating a workplace that is accessible, supportive, and welcoming for individuals with different abilities.
- We will make sure you can be interviewed fairly if you have a disability, long term health condition, or are neuro-diverse.
- In line with the requirements of the Rehabilitation of Offenders Act (1974), we select all candidates for interview based on their competencies, qualifications and knowledge.
- To learn more about our DEI commitment as an equal opportunities employer, please visit our Equality, diversity and inclusion page.