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About the Role

Provides clinical and technical support for primary care providers, implementing planned care items using electronic tools for efficient workflow. Monitors equipment, performs clinical testing, and liaises with patients, families, specialists, and the healthcare team to ensure continuity and coordination of care in a patient-centered medical home.

Responsibilities

Performs pre-visit preparation for all primary care patients using evidence-based guidelines.
Collaborates with the primary care nurse and provider for pre-visit 'e-huddles' using the Planned Care Dashboard.
Prepares patients for telehealth visits, including guiding them on video technology use.
Manages virtual telehealth sessions for multiple providers using Zoom, including setup and patient admission.
Supports clinical teams with paperwork collection, record requests, and scheduling follow-up visits.
Collaborates with providers and staff to facilitate appropriate telehealth patient flow.
Prepares patients for provider visits based on visit type (sick, PE, WCC, etc.).
Documents chief complaint and results from evidence-based screening tests accurately.
Performs and documents patient vital signs accurately.
Independently performs and documents appropriate CLIA waived tests, EKG, hearing & vision tests.
Prioritizes work responsibilities to decrease waiting times and collaborates with staff to facilitate patient flow.
Works effectively as a team member, assisting others as needed.
Schedules tests and referrals for specialty care according to provider orders.
Maintains a clean, orderly, and safe working environment.
Oversees supply maintenance and documents in medical logs.
Sets up, stocks, and cleans exam rooms daily.
Adheres to all infection control standards, Universal Precautions, and safety policies.
Maintains yearly CPR certification.
Exhibits excellent customer service skills, focusing on quality of care and teamwork.
Complies with Agency mandated in-service training workshops.
Communicates clinical/client information to providers accurately.
Takes messages and communicates effectively on the telephone.
Communicates effectively with other medical assistants and collaborates with providers and nursing staff.
Maintains client confidentiality according to CHC policies.

Requirements

High school diploma or equivalency.
Completion of a Medical Assistant course from an accredited/recognized school.
Medical Assistant board certification (AAMA, NHA)/registration (AMT) or achieved within 90 days of hire.
EKG use, appointment scheduling, word processing and computer skills, and familiarity with medical testing procedures.
Sound organizational skills and accuracy.
Demonstrated excellent communication and customer service skills.
Team-focused with leadership qualities.
Current American Red Cross CPR for the Professional Rescuer and AED (CPR/FPR/AED) certification, or current American Heart Association BLS/AED for Healthcare Providers certification.
Bilingual is preferred.
Expert knowledge of the electronic health record is preferred.
Requires manual dexterity to perform clinical tasks.
Requires moderate physical activity including standing, walking and lifting.
Potential exposure to blood borne pathogens and/or bio-hazardous material.
Full access to patients’ medical records, accounts, and some agency procedural manuals.
Confidentiality must be maintained.

Skills

Clinical support
Technical support
Electronic tools workflow
Equipment monitoring
Clinical testing
OSHA standards
CLIA standards
Patient liaison
Healthcare team collaboration
Continuity of care
Coordination of care
Patient-centered medical home
Evidence-based guidelines
Pre-visit preparation
Planned Care Dashboard
Telehealth environment preparation
Zoom technology
Administrative support
Patient flow facilitation
Vital signs documentation
CLIA waived tests
EKG
Hearing test
Vision test
Work prioritization
Teamwork
Scheduling tests and referrals
Supply maintenance
Medical logs documentation
Exam room setup and stocking
Infection control
Universal Precautions
Safety policies and procedures
CPR certification
Customer service
Quality of care focus
Departmental needs focus
Business needs focus
Agency mission focus
In-service training compliance
Clinical/client information communication
Message taking
Telephone communication
Electronic health record knowledge
Client confidentiality maintenance

Location

New London, Connecticut

Work Type

Full time
Monday- Friday
One Saturday per month

Experience Level

Entry level

Education Level

High school diploma or equivalency
Medical Assistant course completion
CPR Certified
Medical Assistant board certification (AAMA, NHA)/registration (AMT) or achieved within 90 days of hire.

Salary/Compensations

$23/hr

Benefits

Great company benefits
$500 Sign on at 90 days IF Registered (RMA) or Certified (AAMA or NHA)
$500 Sign on at 9 months OR if already RMA or CMA at time of hire, will be paid $1,000 sign on

About the Company

Community Health Center of New London