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About the Role

Humber River Health is seeking a Quality & Patient Safety Assistant to join their Quality & Patient Safety Team. This role involves coordinating quality and patient safety initiatives, gathering and analyzing data, and supporting hospital departments. The position is temporary full-time for 6 months.

Responsibilities

Coordinate quality and patient safety initiatives by researching, gathering, and preparing information, including documentation into a database/spreadsheet and working with internal and external stakeholders.
Gather and prepare quality and patient safety data and unit management reports for Executive and Unit management review.
Configure and manage user permissions for quality & patient safety databases/information sources.
Provide support by answering technical questions on respective quality & patient safety databases/information.
Assist Hospital departments with quality and patient safety initiatives by gathering and analyzing data and information.
Coordinate quality assurance and administrative activities for the Post Discharge Call Centre.
Provide ad hoc support to the unit by answering intake calls, web inquiry and in person consults from patients and families.
Perform other duties as assigned.

Requirements

Diploma in business, healthcare or related field required.
Demonstrated expertise in MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.).
Database knowledge and administration.
User experience design.
Statistical analysis skills.
Experience in survey management and administration.
Problem solving, tact and diplomacy, interpersonal, customer service, time management, relationship building, organizational, critical thinking.
Ability to work independently and collaboratively within a team.
Ability to multitask in a fast paced environment.
Excellent customer service, time management, communication, attention to detail, relationship management, critical evaluation, interpersonal skills.
Excellent communication and interpersonal skills.
Proven problem solving skills.
Ability to handle sensitive and confidential issues/information in a professional manner.
Excellent attendance record.
An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Skills

MS Office (Outlook, Word, Excel, PowerPoint, Access, etc.)
Database knowledge and administration
User experience design
Statistical analysis
Survey management and administration
Problem solving
Tact and diplomacy
Interpersonal skills
Customer service
Time management
Relationship building
Organizational skills
Critical thinking
Communication skills
Attention to detail
Relationship management
Critical evaluation

Location

Humber River Health – Wilson Site

Work Type

Temporary Full-Time
Occasional evenings/weekends

Experience Level

6 Months

Education Level

Diploma in business, healthcare or related field

Salary/Compensations

$29.799 - $37.272

About the Company

Humber River Health is North America’s first fully digital hospital, founded in 2015.
They are committed to changing the hospital, the community, and the world of healthcare.
Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives.
They use a custom combination of technology and clinical expertise to rebuild elements of care, making technology work for staff and physicians.
Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital.
Clinical Excellence, Optimizing Care through Technology and Community Connection frame their Research Strategy.
They are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc.
They support employees by providing evidence-based leadership and cultivating a culture that consistently wows with their unwavering commitment to Staff, Physician and Volunteer engagement.
They are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration.
They are dedicated to high-quality patient care and demonstrate their values of compassion, professionalism, and respect.

Equal Opportunity

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities.
They foster a culture where everyone feels respected, valued and empowered to contribute.
They welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.
As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
They do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.
Accommodations are available throughout the recruitment process and employment.