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About the Role

The Academic Programs Officer is responsible for interpreting academic regulations, program and degree requirements to support the department’s academic priorities and operations. This role involves reviewing program modifications, coordinating academic calendars, advising students, managing student records, and supporting academic leadership with data-informed decisions.

Responsibilities

Interpreting academic regulations, program and degree requirements
Reviewing and assessing proposals for minor modifications to programs and courses
Creating and/or editing original, published content and materials
Advising students on program and/or course requirements by probing and providing a range of options and possible consequences
Analyzing, drafting and submitting course schedules and/or room allocations for approval
Troubleshooting timetabling and/or room booking conflicts
Providing detailed information on data analysis findings to stakeholders

Requirements

Bachelor's Degree or acceptable combination of equivalent experience
Minimum four years' recent and relevant graduate program administrative experience in a post-secondary institution
Demonstrated experience in governance, course scheduling, recruitment, and student advising on navigating degree programs
Demonstrated experience with scheduling processes, manipulation of data, and working with databases
Demonstrated experience advising graduate students and faculty with relevant academic guidelines and procedures
Demonstrated experience in coordinating meetings, development of meeting agendas, production of supporting documentation and minute taking
Demonstrated experience meeting deadlines in a fast-paced, high-volume environment with a focus on attention to detail
Demonstrated experience running queries, data management and data analysis
Experience working closely with university faculty and administration
Ability to analyze data (classroom/seat utilization) and understand the data and results in terms of resource needs
Experience working with ROSI/ACORN or other related student information system
Advanced skills with MS 365 (Word, Excel, SharePoint, and Outlook)
Ability to learn new information and technology quickly and at a detailed level
Strong math skills
Excellent written and verbal communication skills
Excellent presentation skills
Excellent interpersonal and organizational skills
Time management and project management skills
Strong client service orientation with the ability to interact with people from various levels and backgrounds in a tactful, professional and diplomatic manner
Ability to de-escalate and use informal negotiation skills to resolve issues
Excellent multi-tasking and coordination skills under high stress situations
Meticulous attention-to-detail and accuracy
Ability to problem-solve and exercise initiative and judgment in the application and implementation of university and departmental policies and procedures
Ability to work independently and to prioritize work according to changing demands
Sound judgment, and maturity
High degree of initiative and motivation, a self-starter and a team player
Demonstrated personal commitment to responsiveness and integrity
Familiarity with University structures, governance procedures, and University policies and procedures

Skills

Governance
Course scheduling
Recruitment
Student advising
Scheduling processes
Data manipulation
Database management
Query running
Data management
Data analysis
MS 365 (Word, Excel, SharePoint, and Outlook)
Information technology
Math skills
Written communication
Verbal communication
Presentation skills
Interpersonal skills
Organizational skills
Time management
Project management
Client service
Negotiation skills
Multi-tasking
Coordination skills
Attention to detail
Problem-solving
Initiative
Judgment
Independent work
Prioritization
Responsiveness
Integrity

Location

St. George (Downtown Toronto)

Work Type

Full-Time

Experience Level

Minimum four years' recent and relevant graduate program administrative experience

Education Level

Bachelor's Degree

Salary/Compensations

$81,312. with an annual step progression to a maximum of $103,986.

About the Company

OISE is recognized as a global leader in graduate programs in teaching and learning, continuing teacher education, and education research.
As one of the largest and most research-intensive faculties of education in North America, OISE is an integral part of the University of Toronto - Canada’s most dynamic and comprehensive institution of higher learning.
OISE is committed to enhancing the social, economic, political and cultural well-being of individuals and communities locally, nationally and globally through leadership in teaching, research and advocacy.
A unique place to work, learn and grow, OISE addresses current and emerging challenges with the scale, academic excellence and collaborative energy that few institutions in the world can claim.
The Department of Curriculum, Teaching and Learning is the largest of four departments at the Ontario Institute for Studies in Education (OISE).
With a diverse community of tenured, research,and teaching stream faculty, the department offers a wide-range of graduate courses and programs relating to academic scholarship and professional practice.

Equal Opportunity

Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.