Operations Manager at Nestle Operational Services Worldwide SA | CA | Rezi

Operations Manager at Nestle Operational Services Worldwide SA

Operations Manager

Nestle Operational Services Worldwide SA · CA

Yesterday

Operations Manager

Nestle Operational Services Worldwide SA · CA

2 days ago
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About the Role

The primary purpose of this role is to manage business relationships and serve as the main point of contact for Co-Manufacturing sites, overseeing all technical, operational, commercial, and financial aspects. This role also involves identifying and driving growth opportunities through innovation and renovation project ideation and execution, requiring an entrepreneurial mindset and collaborative approach with the commercial/marketing teams.

Responsibilities

  • Manage business relationships and serve as the main point of contact for Co-Man sites (technical, operational, commercial, and financial).
  • Ensure site adherence and compliance with all Contracts, Agreements, and Co-Manufacturing Standards.
  • Manage all operational and technical aspects at contract manufacturing sites, ensuring supply, compliance with quality policies, and maintenance of product information and SOPs.
  • Provide strong onsite support as the main point of contact, working with site leadership and Nestlé cross-functional teams.
  • Ensure a continuous improvement plan is in place to achieve the lowest total delivered costs within agreed quality parameters.
  • Oversee the proper startup of new products at facilities, ensuring all required documentation is complete and timelines are met.
  • Ensure performance targets for assigned sites are met, including attainment, budgeting, costs, savings targets, variance reconciliation, and consumer complaint reduction.
  • Serve as the primary liaison between co-manufacturers and internal interfaces to drive innovation and renovation concepts and project execution.
  • Provide project leadership to coordinate cross-functional activities at contract manufacturers to ensure project execution against timelines and budgets.
  • Drive innovation throughout product portfolios and manufacturing processes in contract manufacturing sites.
  • Leverage broad technical skills, end-to-end manufacturing process understanding, and strong cross-functional relationships.
  • Ensure all co-manufacturers are fully compliant with Nestlé requirements and contract manufacturing agreements.
  • Foster relationships with existing contract manufacturers and establish new working relationships.
  • Ensure the right resources are gathered for Make-or-buy analysis.
  • Ensure all projects outsourced to 3rd parties undergo an annual review.
  • Make recommendations on optimal Manufacturing solutions between Co-Manufacturers/Packers and Nestlé factories.
  • Develop and ensure Co-manufacturing strategy aligns with Business strategy and MBS ambitions.
  • Lead the capability assessment process for co-manufacturing sites.
  • Ensure all Contracts are in place and relevant to the Business and Manufacturing strategy.
  • Oversee Operational Reviews, ensuring utilization of Nestlé tools and appropriate KPIs.
  • Align with stakeholders to agree on sites to be exited and associated timelines.
  • Support Procurement to ensure contractual obligations are followed.
  • Ensure effective financial control is maintained for core Co-packers/manufacturers.
  • Provide financial information to facilitate decision-making.
  • Identify TDC opportunities and ensure delivery of annual Operational Excellence targets.
  • Proactively scan the market for potential contract manufacturers' capabilities, capacities, and compliance.
  • Accountability for Co-Manufacturer purchased raw materials, packaging materials, site capacity, and capability to meet demand plans.
  • Lead Co-Manufacturing relationships to deliver innovative/renovative solutions.
  • Focus on scouting co-mans opportunities to deliver business profitability and growth.

Requirements

  • 5-8 years technical or manufacturing experience preferred.
  • Preferred experience in CPG product, process, or packaging development and/or commercialization.
  • Preferred experience leading a cross-functional project team to bring a product to market.
  • Ability to prioritize and manage multiple demands & projects in an extremely fast-paced, high-pressure environment.
  • Proven ability to work autonomously/self-motivated.
  • Highly developed critical thinking and problem-solving skills.
  • Drive issues to resolution.
  • Strong verbal, written, and analytical skills.
  • Ability to build relationships and communicate across multiple levels of organizations (internal & external to Nestlé).
  • Ability to represent Nestlé as the single point of contact within Co-Manufacturing sites, providing leadership and guidance.
  • Working knowledge of finance and operational costing.
  • Knowledge of SAP, Microsoft Excel and PowerPoint.
  • Broad technical skills and understanding with an End-to-End mindset in manufacturing process and product interaction, product development process and procedures, material handling, finished goods management, quality assurance, industrial engineering/operations excellence/loss analysis.
  • Business Financial acumen.
  • Commercial/Marketing understanding and/or experience.
  • Professional curiosity to drive innovation throughout product portfolios.
  • Ability to operate in an entrepreneurial space.
  • Understanding of your skills and abilities within the organization and strong existing relationships to leverage to drive business results.

Skills

  • Technical
  • Operational
  • Commercial
  • Financial
  • Co-Manufacturing
  • Quality Assurance
  • HACCP
  • GMP
  • Product Specifications
  • Material Specifications
  • SOPs
  • Continuous Improvement
  • Project Management
  • Innovation
  • Renovation
  • Cross-functional Collaboration
  • SAP
  • Microsoft Excel
  • Microsoft PowerPoint
  • Manufacturing Process
  • Product Development
  • Material Handling
  • Finished Goods Management
  • Industrial Engineering
  • Operations Excellence
  • Loss Analysis
  • Financial Acumen
  • Commercial Acumen
  • Marketing Acumen

Location

  • North York, ON
  • 25 Sheppard Ave W, North York, ON M2N 6S8

Work Type

  • Hybrid

Experience Level

  • 5-8 years

Education Level

  • Bachelor’s degree in Engineering, Food Science, Business Administration, Economics or related fields required

Salary/Compensations

  • $115,000 - $130,000

Benefits

  • Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
  • Company matched pension plan
  • Vacation and personal days (Personal Paid Holidays)
  • Flexible and hybrid work arrangements
  • Excellent training and development programs as well as opportunities to grow within the company
  • Access to Educational Assistance & Tuition Reimbursement
  • Bonus eligibility
  • Gender affirmation benefits
  • Fertility Services and Surrogacy Medical Coverage
  • Adoption benefits
  • Access to the Discount Company store with Nestlé, Nespresso, and Purina products

About the Company

  • Nestlé is known for KitKat®, Gerber®, Nescafe®, and Maggi®.
  • Nestlé strives to lead a people-focused culture that empowers employees to bring their authentic selves to work.
  • Nestlé Canada has 3,400+ members celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good.
  • Nestlé is a team of changemakers, who are curious and challenge the status quo, taking risks that help drive the company forward.
  • Nestlé's focus is on nourishing customers and enriching employees, knowing that empowerment leads to strong employee engagement, a great work culture, and motivated employees.
  • Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates achievements.
  • Nestlé's supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

Equal Opportunity

  • Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility.
  • Nestlé welcomes qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
  • If selected for the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.