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About the Role
The Coordinator, Commercial Learning Content develops and sustains learning content to support the company's commercial strategy. This role translates business needs into engaging learning experiences and change assets, working with subject matter experts, business stakeholders, and external vendors. The position contributes to the execution and evolution of the Capabilities Strategy and Roadmap, focusing on high-quality content and business impact.
Responsibilities
- Collaborate with SMEs and external partners to translate business needs into structured learning paths and instructional design artifacts.
- Lead end-to-end development of high-quality learning and performance-support content across multiple modalities.
- Apply adult learning and instructional design principles to ensure content is engaging and practical.
- Coordinate content reviews, pilots, and testing cycles, incorporating feedback.
- Lead project management for learning content development workstreams.
- Evolve and improve learning content on an ongoing basis.
- Partner with the Coordinator, Commercial Learning Delivery to publish and sustain learning content on FS Learning.
- Partner with the Coordinator, Commercial Learning Delivery to ensure content is marketed, scheduled, and delivered on schedule.
- Partner with the Coordinator, Commercial Learning Delivery to provide learner guidance and troubleshoot LMS or content access issues.
- Partner with the Coordinator, Commercial Learning Delivery to support reporting and insights.
- Collaborate with the Manager, Commercial Capabilities Delivery to assess evolving business needs.
- Support the development of enablement assets for field and corporate change initiatives.
- Collaborate with the Manager, Commercial Capabilities Delivery to package content for coordinated rollout.
Requirements
- Post-secondary degree; Instructional design certification preferred.
- 3–5 years of progressive experience developing learning content across live, virtual, and written formats.
- Experience with learning content authoring and LMS tools is required.
- Familiarity with Articulate (Rise 360) and Docebo is an asset.
- Hospitality or travel industry experience is an asset but not required.
- Structured and analytical thinker with strong problem-solving skills.
- Excellent time management, project coordination, and organizational skills.
- Stakeholder engagement and management across diverse audiences.
- Instructional design fundamentals.
- Adult learning fundamentals.
- Learning content development across live, virtual, and written formats.
- Ability to create practical job aids, toolkits, and communications to support adoption.
- Experience using eLearning authoring tools; familiarity with Articulate (Rise 360), Docebo, or similar tools is an asset.
- Basic LMS publishing and administration skills; Docebo knowledge is an asset.
- Strong Microsoft Office skills, including Email, PowerPoint, Word, and Excel.
- Awareness of emerging L&D technologies, with an understanding of responsible AI application to improve efficiency.
- Basic change management capabilities.
- Very strong attention to detail.
- Strong communication and coordination skills.
- Strong planning and organizational skills.
- Proven ability to problem solve.
- Possesses maturity, humility, and situational sensitivity; able to manage conflict constructively.
- Works effectively in situations where information is ambiguous and adapts approaches as required.
- Exhibits organizational intelligence with a one-team mentality.
- Ability to handle competing priorities and re-prioritize as required.
- Strong interpersonal skills with ability to effectively engage leaders and team members across the organization.
- Possesses a continuous improvement mindset and takes personal responsibility and ownership.
- Takes initiative, asking for support when needed.
Skills
- Instructional design
- Adult learning
- Learning content development
- eLearning authoring tools
- Articulate (Rise 360)
- Docebo
- LMS platforms
- Microsoft Office
- Project management
- Organizational skills
- Communication skills
- Stakeholder management
- Change management
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- 3-5 years
Education Level
- Post-secondary degree
- Instructional design certification preferred
Salary/Compensations
- $60,000 – $75,000 CAD
Benefits
- Additional rewards as part of the total compensation package
About the Company
- Four Seasons is a global, luxury hotel management company managing over 130 hotels and resorts and 50 private residences in 47 countries.
- The company is committed to supporting cancer research and advancing diversity, inclusion, equality, and belonging.
- Four Seasons is powered by its people and fosters a culture of continuous improvement and mutual respect.
Equal Opportunity
- Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.