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About the Role
As a Keyholder, you will play a critical role in bringing the Levi’s® brand to life on the shop floor. You will lead by example, support the wider team, and take responsibility for the smooth running of the store during your shifts, including opening and closing when management are not present.
Responsibilities
- Deliver exceptional customer service by leading from the front and living our brand values.
- Act as a role model for Stylists, supporting, motivating, and guiding the team to achieve personal and store KPIs.
- Take responsibility for store operations during key trading hours, including opening and closing procedures.
- Support the Store Management team with daily tasks, floor leadership, and operational duties.
- Ensure high visual merchandising and brand presentation standards are maintained at all times.
- Coach team members on product knowledge, styling, and customer experience.
- Assist with deliveries, stock organisation, and stockroom standards.
- Help to create a positive, inclusive, and high-performing team environment.
Requirements
- Previous experience working in a retail environment with responsibility for sales targets and KPIs.
- Confidence leading and supporting a team on the shop floor.
- Strong customer service skills with a proactive, solution-focused mindset.
- The ability to take ownership, make decisions, and remain calm in a fast-paced environment.
- A collaborative approach and willingness to support store management where needed.
- Flexibility to work evenings, weekends, and bank holidays.
Skills
- Product knowledge
- Styling
- Customer experience
- Visual merchandising
- Brand presentation
- Sales targets
- KPIs
- Team leadership
- Customer service
- Problem-solving
- Decision-making
- Collaboration
Location
- Carnaby street, London, United Kingdom
Work Type
- Part time
Salary/Compensations
- Competitive pay, with performance-based incentives where applicable
Benefits
- Generous employee discount and uniform support
- Paid time off and public holidays in line with local legislation
- Access to wellbeing support, including mental health resources and employee assistance programmes
- Ongoing training, coaching, and real opportunities to grow your career
About the Company
- Levi Strauss & Co. is an iconic company with brands that are loved around the world.
- Come find your fit – and your future – at LS&Co.
- The chance to be part of a purpose-driven, inclusive brand that celebrates individuality and supports communities.
Equal Opportunity
- LS&Co. is an affirmative action and equal employment opportunity employer.
- We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.