Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Disaster Recovery and Major Incident Response Manager role.

Rezi rewrites your resume against Hospital for Special Surgery's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Disaster Recovery and Major Incident Response Manager posting at Hospital for Special Surgery — free, in seconds.

About the Role

HSS is a leading hospital for orthopedics and rheumatology, recognized by U.S. News & World Report and a recipient of the Magnet Award for Nursing Excellence. We offer an innovative, supportive, and inclusive environment for professionals at all career stages. Join our team and be part of our enterprise-wide transformation.

Responsibilities

Serve as Active or Backup Responder on Duty (AROD/BROD) for major incidents, declared disasters, and extended outages.
Function as the single point of command and escalation during DR and major incidents in coordination with the Executive on Duty (EOD).
Assess incident severity and determine when to escalate to disaster recovery activation.
Coordinate cross-functional response efforts involving infrastructure, application teams, cybersecurity, vendors, and business operations.
Lead real-time incident coordination calls, ensuring clear task assignment, escalation, and decision tracking.
Oversee internal and external communications regarding service outages, recovery progress, and restoration status.
Ensure continuous 24/7 readiness by validating playbooks, contact lists, tooling access, vendor support, and escalation paths.
Ensure effective shift handoffs, documentation continuity, and leadership coverage during prolonged incidents.
Own the activation and execution of disaster recovery plans and runbooks during declared events.
Coordinate technical recovery activities across infrastructure, platform, and application teams.
Ensure application recovery is validated by appropriate application and business owners before declaring service restoration.
Maintain operational oversight for prolonged recovery efforts, including shift coverage, resource planning, and vendor engagement.
Ensure recovery actions are executed in accordance with approved DR standards, policies, and tiering requirements.
Partner with the DR/BC Governance function to maintain enterprise DR readiness.
Own the creation, maintenance, and continuous improvement of disaster recovery and major incident playbooks.
Partner with IT Operations, Infrastructure, Applications, and Cybersecurity teams to validate playbooks.
Support application tiering decisions and ensure recovery strategies align with business impact and risk tolerance.
Lead the planning, execution, and facilitation of disaster recovery testing, tabletop exercises, and simulations.
Ensure exercise outcomes, identified gaps, and remediation actions are documented and tracked to closure.
Ensure DR processes align with internal policies, regulatory requirements, and audit expectations.
Lead the creation of Root Cause Analysis (RCA) documents and/or postmortem reviews.
Ensure lessons learned, control gaps, and process improvements are documented and assigned to accountable owners.
Track remediation actions through completion and provide status updates to leadership and governance committees.
Identify recurring incident patterns or recovery risks and recommend corrective actions.
Develop and present actionable, data-driven recommendations to IT and business leadership.
Provide regular status updates and briefings to IT leadership, business partners, and governance committees.
Escalate recovery risks, resource constraints, or unresolved issues to executive leadership.
Partner with business continuity leaders to ensure alignment between IT recovery and operational continuity procedures.

Requirements

8+ years of experience in IT operations, major incident management, disaster recovery, or service management.
Strong demonstrated experience acting in an incident command or major incident leadership role.
Proven ability to lead cross-functional teams during high-pressure incidents.
Effective communication skills and executive-presence.
This role holds operational command responsibility during declared disasters and major IT incidents.
Afterhours, weekend, and holiday availability are essential functions of the role.
Success requires the ability to drive execution, accountability, and remediation through influence across multiple teams.

Skills

Disaster recovery and business continuity concepts
Application tiering and dependency management
Infrastructure and application recovery strategies
ITIL
ISO 22301
NIST

Location

United States of America

Work Type

Regular Full time
Day

Experience Level

8+ years of experience

Education Level

Bachelor’s degree in computer science, Information Technology, Business Administration or a related field

Salary/Compensations

$132,000.00 - $201,500.00

Benefits

Additional benefits consistent with the role

About the Company

HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation.
Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Equal Opportunity

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment.
Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.