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About the Role
The Guest Service Agent is the face of our hotels, responsible for exceeding guest needs and providing a welcoming environment. This role offers a competitive compensation package, flexible scheduling, and opportunities for personal development and career growth within Sandman Hotel Group.
Responsibilities
- Provide a warm, welcoming, and friendly environment.
- Check guests in and out of the Hotel.
- Assist with luggage.
- Issue room keys, pamphlets, and discount cards.
- Answer guest questions and arrange transportation.
- Respond to telephone, email, and in-person inquiries.
- Book telephone reservations.
- Compute bills and collect payments.
- Count and verify cash, shift activity, keys, gift certificates, and wireless internet cards.
- Print updated in-house, arrival, departure, and room status reports every two hours.
- Check all unresolved departures.
- Ensure the front desk is stocked with necessary items.
- Record and enter wake-up call requests.
- Complete welcome calls.
- Maintain a clean and tidy front desk area.
- Refer inquiries to the appropriate individuals or departments.
- Present a positive and professional image of the organization.
- Provide information about special activities to staff and/or clients.
- Observe and report any security issues to the Manager.
Requirements
- Completion of a two-year apprenticeship program in front desk operations or hotel management preferred.
- 1 year of experience as a Hotel Front Desk Clerk preferred.
- Experience in all aspects of customer service and people management.
- Strong working knowledge of accounting practices and principles.
- Ability to analyze and interpret client needs and offer appropriate solutions.
- Exceptional conflict resolution, negotiation, and objection handling skills.
- Ability to communicate effectively both verbally and in writing.
- High level of proficiency in Opera/Opera Cloud.
- Must be legally entitled to work in Canada.
Skills
- Excellent customer relations.
- Time-management skills.
- Adaptability to change.
- Ability to handle multiple priorities under pressure.
- Eagerness and focus to exceed guest expectations.
Location
- Canada
Work Type
- Part Time
- Onsite
Experience Level
- 1 year of experience as a Hotel Front Desk Clerk preferred
Education Level
- Completion of a two-year apprenticeship program in front desk operations or hotel management preferred
Benefits
- Rewards, Recognition, Team Events & Milestone Awards
- Team Member and Friends & Family Hotel Discounts
- Restaurant Dining Discounts
- Discounts at Grouse Mountain & Revelstoke Mountain Resort
- Career Development, Training & Internal Promotion Opportunities
- Employee & Family Assistance Program (Mental Health, Legal & Financial Support)
- Employee Referral Bonus Program
- RRSP Matching Program
- Extended Health, Dental, Vision & Life Insurance
- Complimentary Hotel Stays
- Tuition Credit Program
About the Company
- Northland Properties is a 100% Canadian-owned company with over 50 years of experience in hotels, restaurants, resorts, sports, construction, and asset management.
- The company operates well-known brands across Canada, the US, Ireland, and the UK.
- As Canada's fastest-growing hospitality group, Northland Properties believes its people are the foundation of its success.
- Sandman Hotel Group is committed to building a network of talented professionals to provide exceptional hospitality experiences.
- Northland Properties is constantly seeking motivated and enthusiastic individuals to join them in various fields.
Equal Opportunity
- As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.
- Sandman Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- Sandman Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws.
- Accommodations are available at any stage of the recruitment process upon request.