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About the Role
As the Group Sales Coordinator, you will provide booking administration support to assigned accounts and Group Sales Representatives. This role involves making and modifying bookings, ensuring efficient service for group customers and travel agents, and maintaining professional communication to foster customer relationships and retention.
Responsibilities
- Process group booking requests.
- Check quote against booking system and verify rates.
- Balance accounting on file.
- Work with Payload, Inventory or Costings for specific inventory needs.
- Confirm booking number with Group Sales Representative (GSR) and handover for contract and initial invoice.
- Identify group leader on the booking and obtain contact information.
- Follow up on payments and outstanding balances with the customer, escalating collection challenges.
- Process modifications requested by GSR or customer.
- Process group block seating and seat selection requests.
- Process booking releases based on contracted policies.
- Prepare booking with final rooming list.
- Issue invoices for booking modifications to update customers on status and balances.
- Issue E-Docs when necessary.
- Validate and adjust insurance on file.
- Correct duplicate seat selection.
- Add complimentary Elite Plus seat assignment for wedding couples and group leaders.
- Follow up on pending names and DOBs.
- Add FIT transfers details.
- Attend assigned trainings and maintain product knowledge.
- View Product Webinars.
- Organize information for quick reference.
- Stay current on procedural changes and updates.
- Assist with answering call queue.
- Monitor email inboxes for Coordinator file administration.
- Provide GSR vacation coverage.
- Own and manage assigned spec groups end to end.
- Perform other tasks as assigned.
Requirements
- At least 1 year of administrative and customer service experience.
- Proficient time management skills with the ability to multi-task and prioritize.
- Strong organization skills and attention to detail.
- Experienced and comfortable with customer interactions.
- Effective language and communication skills including proper phone and email etiquette.
- Problem-solving skills.
- Ability to work independently and contribute to a supportive team environment.
- TICO certification is required when the position is offered.
Skills
- Computer skills (Microsoft Office)
- Experience with reservation systems (an asset)
Location
- Toronto, ON
Work Type
- Hybrid Work Opportunities
Experience Level
- 1 year of administrative and customer service experience
Benefits
- Great travel perks!
- Goodlife Corporate Discount
- Comprehensive benefits package
- RRSP Matching Program
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Café with delicious snacks and meals at a subsidized price!
About the Company
- Sunwing Vacations Group is home to North America’s largest vacation brands, including Sunwing Vacations, WestJet Vacations, Vacation Express, and travel retail businesses SellOffVacations.com and Luxe Destination Weddings.
- Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric).
- Our purpose is 'passionate people making vacation dreams come true'.
Equal Opportunity
- Diversity makes us EPIC; we strive to foster a culture where employees feel uniquely themselves and part of a team.
- We partnered with White Ribbon to help us create a survivor-centric, trauma informed policy and educational programs used by all our divisions.
- Our approach is for holistic opportunities to help employees Be EPIC and Be Well.
- Our offerings are focused on the development of competencies, personal leadership, and leadership in groups and teams.
- We are also committed to employment equity and to fostering an inclusive, accessible environment.
- We welcome applications from everyone.
- We will accommodate all applicants throughout the hiring process.