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About the Role
The Patient Service Representative is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing requested duties. These duties will include interviewing patients and families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patients or patient representatives, and collecting same-day payments.
Responsibilities
- Demonstrates the company’s values in daily activities
- Greet patients, families, and visitors in a courteous and helpful manner
- Ensures the accuracy of patient data entered in the RIS
- Prioritizes tasks via RIS management (schedule scrubbing) to support current and future patient exam needs – specifically requesting clinicals and flagging/fixing errors in order entry
- Engages customer needs and preempts needs for later service recovery
- Supports walk-in and physician office scheduling calls directly to the center
- Participates in TOS collection of patient financial responsibility and works with the Center Manager and the rest of the front office team to reach monthly TOS goals
- Schedules and confirms walk-in diagnostic exams and procedures
- Acts as a liaison to PACE and centralized Insurance Authorizations (i.e., CAD, etc.) as a supportive partner for centralized services
- Inventories and prepares orders for a center leader to use to replace supplies, utilizing provided tools and templates (in the absence of PSR Supervisor)
- Completes CD burning for patients and physicians who request unit digitals
- Communicates to the patient or patient representative any financial responsibility
- Calmly handles patient experience and customer service issues
- Completes other tasks and projects as assigned
Requirements
- Requires the use of office equipment, such as computers, fax machines, telephones, and copiers
- Requires computer-related activities for extended periods
- Requires the ability to see, hear, speak, write and key
Work Type
- Monday thru Friday days
Experience Level
- At least one (1) year of office experience in a healthcare setting preferred
Education Level
- High School Diploma or equivalent required.
Salary/Compensations
- Competitive hourly rate
Benefits
- Medical/Dental/Vision benefits the 1st of the month following your start date
- 401K with Profit Sharing beginning day 1 of employment
- Vacation and PTO days on an accrual basis beginning on your start date
- 6 paid holidays
- 4 hours of paid community service or volunteer hours a year
- Annual bonus opportunity for all
- Annual reviews for merit increases
- Work Life Balance-NO On-call or Over Nights
- Beautiful spa-like work environment
- Opportunity to learn and grow your career within Windsong
- Stable organization with a great reputation in WNY
About the Company
- A diagnostic radiology center of excellence where personalized service, world-class imaging and compassion meet.
Equal Opportunity
- Windsong Radiology is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on legally protected classes including but not limited to race, color, citizenship status, national origin, ancestry, gender, or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation, or any other factor and/or status protected by law. The policy applies to all areas of employment, including recruitment, hiring, training and career development, promotion, advancement, transfer, termination, layoff, compensation benefits, retirement, social and recreational programs and all other conditions and privileges of employment in accordance with applicable federal, state and local laws. Some benefits listed are dependent on employment status (ex. Full-Time, Part-Time) and/or number of hours worked.